Daniela Mendez-Gallardo

• Provided exceptional customer service, ensuring a positive shopping experience for all customers.
• Assisted in inventory management, verifying stock levels and organizing merchandise displays.
• Collaborated with team members to streamline sales processes and improve store efficiency.
• Trained new associates on product knowledge and customer interaction techniques.
• Maintained a clean and organized sales floor, promoting a welcoming environment for shoppers.
• Resolved customer inquiries and complaints promptly, enhancing customer satisfaction ratings.
• Analyzed sales trends to identify opportunities for increasing product placement effectiveness.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Actively seeks out and greets customers to identify and understand their needs at check out
• Sincerely thanks every customer for their business and invites them back to Lowe’s
• Builds and maintains knowledge of the company’s products and services
• Proactively recommends appropriate products, credit programs, and protection plans related to Lowe’s products during check out
• Uses a cash register, assisted self-checkout registers, or mobile checkout unit to process sales transactions, returns, and refunds according to company guidelines
• Removes security tags, verifies product information, and bags merchandise for customers
• Responds to EAS alerts
• Answers incoming phone calls and directs calls or takes messages as needed
• Calls for assistance to open additional registers to accommodate high customer volume

• Associates supporting the Administrative office create, manage, and update reports (Examples: Accounts Receivable Payment Detail Retrieval, Expense Payables Invoice Advisory, Outstanding Return Checks, and Temporary Accounts)
• Associates may process customer credit card payments and applications, mail invoices, and investigate and resolve credit disputes with customers
• Associates may work in different checkout areas of the store, to include: Assisted Self-Checkout, Lumber, Mainline, Outside Lawn & Garden, or Returns
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with inquiries, providing product information and solutions.

• Greet Customers in a friendly and professional manner as they arrived at the box office
• Processed ticket sales and refunds using cash register and software systems
• Answered customer inquiries regarding upcoming events, ticket availability, seating, and pricing
• Resolved customer complaints and provided excellent customer service
• Assisted customers with their seating choices and provided guidance on the best seating options
• Collaborated with additional staff to ensure a smooth and efficient ticketing process
• Managed the box office area, ensuring that is was well organized and presentable at all times
• Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in better working enviroments
• Provided coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
• Greeted and seated guests, ensuring a welcoming atmosphere throughout their dining experience.