DANIELA MUNOZ
Nutley,US
Summary
Dedicated team player passionate about optimizing processes and promoting collaboration. Skilled in efficiently handling high-volume workloads and collaborating with diverse teams to achieve project completion. Proficient troubleshooter with a keen eye for identifying areas of enhancement. Adaptable individual excelling in both independent and team settings, utilizing a strong work ethic to swiftly adjust to varying procedures and propel organizational goals.
Overview
14
14
years of professional experience
Work History
Specialty Coordinator
Premise Health
New York, NY
10.2015 - Current
- Documented new patient information in electronic health records for registration purposes.
- Greeted patients and visitors immediately upon arrival, providing excellent customer service.
- Managed calendar of events and schedules, coordinating appointments for staff members.
- Checked patients in and out electronically via computer system.
- Assisted with coding of medical forms for billing purposes.
- Scheduled patient appointments and maintained electronic medical records.
- Processed payments using credit card machines or cash registers.
- Ensured all HIPAA regulations were followed when dealing with confidential information.
- Front desk operations including filing, sorting mail, faxing documents.
- Maintained a clean work area by organizing files and disposing of outdated paperwork properly.
- Answered incoming calls and directed them to the appropriate personnel.
- Prepared patient charts prior to each appointment.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Utilized excellent customer service skills to ensure patient satisfaction.
- Attended training sessions related to new software programs or policies.
- Verified insurance coverage for scheduled appointments.
- Processed incoming mail and distributed to relevant departments or individuals.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Served as point of contact for facilitating operational and administrative inquiries.
- Searched for information in company databases or online to answer questions or resolve problems.
- Provided cross-coverage support for other administrative personnel.
- Established professional and collaborative working relationships with company associates and external parties.
Administrative Assistant
The Great Atlantic and Pacific Tea Company
Montvale, New Jersey
10.2011 - 07.2015
- Screened incoming telephone calls, routing to appropriate personnel.
- Prepared documents for meetings including agendas, handouts and other materials.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Built and maintained relationships with vendors and other external contacts.
- Maintained database of client contact information with accuracy and attention to detail.
- Provided administrative support to management staff.
- Developed and maintained filing systems for confidential documents and records.
- Processed incoming mail and distributed to relevant departments or individuals.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Updated internal databases with new employee information such as contact details and job titles.
- Provided cross-coverage support for other administrative personnel.
- Completed appropriate claims paperwork, documentation, and system entry.
- Adhered to HIPAA confidentiality practices regarding access to and release of patient health information.
- Verified accuracy of data entered into electronic health record system.
- Processed requests from physicians, hospitals, insurance companies, government agencies, attorneys, for copies of patient health information.
- Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information.
- Provided customer service to patients by answering questions regarding their records.
- Scanned paper medical records for electronic filing.
- Demonstrated expertise in organizing, filing, and retrieving patient records accurately and efficiently.
- Developed audit plans and programs, assessed internal controls and identified areas of risk.
- Documented all pharmacy audit activities including findings, recommendations, corrective actions taken.
Education
Bachelor Of Arts (B.A.) - History
Kean University
Union, NJ05.2011
Skills
- Professional Relationships
- Software Applications
- Scheduling and Coordinating
- Records Management Systems
- Employee Training
- PC Proficiency
- Administrative Support
- Data Collection
- Customer Relations
- Correspondence Writing
- Typing Proficiency
- Medical Terminology
- Critical Thinking
- Positive attitude
- Teamwork
LANGUAGES
Spanish
Timeline
Specialty Coordinator
Premise Health
10.2015 - Current
Administrative Assistant
The Great Atlantic and Pacific Tea Company
10.2011 - 07.2015
Bachelor Of Arts (B.A.) - History
Kean University