Daniela Ortiz
Chicago,IL
Summary
Skilled in customer service and effective multitasking, I excelled at Perry's Steakhouse & Grille by enhancing dining experiences with warm welcomes and efficient service. Demonstrated patience and strong phone etiquette, fostering repeat business through genuine rapport with guests. Achieved seamless collaboration during peak times, ensuring high-quality guest experiences without compromising service standards.
Overview
3
3
years of professional experience
Work History
Hostess
Perrys Steakhouse & Grille
05.2024 - 10.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Zucca Italian Ristorante
08.2023 - 04.2024
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Hyde Park Prime Steakhouse
07.2022 - 05.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Miranda Hotel
01.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Foreign Trade
Universidad Autónoma Del Estado De Hidalgo
Hidalgo, MX.06-2021
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess
Perrys Steakhouse & Grille
05.2024 - 10.2024
Server
Zucca Italian Ristorante
08.2023 - 04.2024
Server
Hyde Park Prime Steakhouse
07.2022 - 05.2023
Server
Miranda Hotel
01.2022 - 07.2022
Bachelor of Science - Foreign Trade
Universidad Autónoma Del Estado De Hidalgo
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