Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Daniela Pali

Daniela Pali

New York,NY

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Careful Assistant with distinguished history of working hard for best-in-class service and maintaining professionalism in difficult situations. Dedicated to solutions-oriented problem-solving. Kind and personable with great attention to detail.

Friendly Recreation Attendant with commitment to delivering excellent customer service. Skilled at ride loading and unloading to maintain seamless operations. Offering excellent active listening and safety oversight skills. Motivated, positive experiences to guests of all ages.

Bilingual fluency in Italian and English language

Dedicated Operations Assistant Store Manager delivering exemplary communication and customer service skills,warm and friendly personality.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Costumer Service

Transcom
Shkoder, Albania
02.2022 - 12.2023
  • High customer satisfaction by resolving problems and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Provided technical support to users via telephone or remote access.

Beauty Advisor

Yves Rocher
Shkoder , Albania
12.2017 - 09.2022
  • Main activities and responsibilities:
    Beauty tips
    Cashier
    Inventories
    Advertising
    Merchandiser

Cashier

Defacto
Shkoder , Albania
03.2017 - 12.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Answered phone calls to assist customers with questions and orders.

Costumer Service

Italian Call
Shkoder, Albania
10.2016 - 11.2017
  • Main activities and responsibilities:
    Advertising
  • Promoted high customer satisfaction by resolving problems with friendly service.
  • Excellent service and attention to customers through phone conversations.
  • Customer service through live chat, email, and phone support.

Costumer Service and Cashier

NeptunCashier
Shkoder, Albania
07.2015 - 03.2017
  • Main activities and responsibilities:
    Advise the customer on the correct selection and advertising Cashier
    Responsible of the "care of you" sector

Receptionist

Fitness center XXL
Shkoder, Albania
03.2013 - 07.2015
  • Main activities and responsibilities:
    Gym subscriptions
    Responsible for the beverage refrigerator
    Responsible for saunas
    Promotion of current offers

Cashier and Computer Shop Assistant

EI-Tech
Shkoder , Albania
06.2012 - 02.2013
  • Main activities and responsibilities:
    Product advertising
    Cashier
    Inventory of the project
    Computer formatting and initialization

Packaging

Berttoni
Shkoder, Albania
06.2011 - 10.2011
  • Main activities and responsibilities:
    Shoes packaging and relevant price setting.

Education

Bachelor of Science -

Universiteti Luigj Gurakuqi
Shkoder Albania
06-2019

Associate of Science - Italian And English Language

Gjimnazi Shejnaze Juka
Shkoder Albania
05-2011

Skills

  • Customer Service
  • Client services optimization
  • Service Desk Team Management
  • Knowledge of Community Services and Programs
  • Customer service standards
  • Guest Service and Support
  • Time Management
  • Team Management

Languages

English
Full Professional
Italian
Full Professional
German
Professional

Certification

  • Kolping
    Volunteer in organizing charitable activities and helping people in need

Member of the national board of directors Kolping Association

The board of directors discusses and decides on the organization of the association&activities

President of the National Youth Association Kolping

Monthly activities for typical young people;
Training meetings,
Spiritual guide,
Pilgrimages,
Summer camp,
Activities for children to distribute musical gifts and various games.

Member of Kolping Youth Europe

Timeline

Costumer Service

Transcom
02.2022 - 12.2023

Beauty Advisor

Yves Rocher
12.2017 - 09.2022

Cashier

Defacto
03.2017 - 12.2017

Costumer Service

Italian Call
10.2016 - 11.2017

Costumer Service and Cashier

NeptunCashier
07.2015 - 03.2017

Receptionist

Fitness center XXL
03.2013 - 07.2015

Cashier and Computer Shop Assistant

EI-Tech
06.2012 - 02.2013

Packaging

Berttoni
06.2011 - 10.2011

Bachelor of Science -

Universiteti Luigj Gurakuqi

Associate of Science - Italian And English Language

Gjimnazi Shejnaze Juka
Daniela Pali