Daniela Pina
Clewiston,FL
Summary
Insightful and dedicated with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Sandwich Artist
Subway
03.2024 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Cook
Pilot Company
12.2023 - 03.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
COVID-19 Screener
Alliance Health
11.2022 - 11.2023
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
Travel Youth Care
Delta T Corp
05.2021 - 10.2022
- Followed treatment guidelines and intervened in crisis situations.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Provided close supervision and monitored daily activities of children in facility.
Youth Care Worker
Favorites Staffing
03.2021 - 05.2021
- Maintained cleanliness of youth facilities and rooms.
- Mentored and supported young people through collaborative activities and social programs.
- Observed young people in counseling sessions to better understand approaches toward healing.
Sales Associate
Shoe Palace
11.2020 - 04.2021
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Bath & Body Works
10.2020 - 01.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
Apple Care
Teleperformance
08.2019 - 01.2020
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Team Member
Off the wall
06.2018 - 08.2019
- Looked for ways to go above and beyond job requirements.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Worked hard to learn required tasks quickly to maximize performance.
Assistant Manager
Little Caesars
03.2017 - 07.2019
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.2019
Skills
- Customer service
- Fluent in Spanish
- Fluent in Portuguese
- First Aid/CPR
- Computer skills
- Reliable and trustworthy
- Temporary CNA license
- Leadership
Timeline
Sandwich Artist
Subway
03.2024 - Current
Cook
Pilot Company
12.2023 - 03.2024
COVID-19 Screener
Alliance Health
11.2022 - 11.2023
Travel Youth Care
Delta T Corp
05.2021 - 10.2022
Youth Care Worker
Favorites Staffing
03.2021 - 05.2021
Sales Associate
Shoe Palace
11.2020 - 04.2021
Sales Associate
Bath & Body Works
10.2020 - 01.2021
Apple Care
Teleperformance
08.2019 - 01.2020
Team Member
Off the wall
06.2018 - 08.2019
Assistant Manager
Little Caesars
03.2017 - 07.2019
High School Diploma -
Coconut Creek High School