Daniela Quirino
Duluth,GA
Summary
I’m a highly motivated and dependable professional with experience in hospitality and customer service. I have strong communication, coordination, and memorization skills, along with a willingness to learn and grow. I enjoy creating positive dining experiences by anticipating guest needs and providing fast, high-quality service. I work well with teams, adapt quickly in fast-paced environments, and handle customer and workplace issues professionally and efficiently.
Overview
7
7
years of professional experience
Work History
Host/server
Overstory Rooftop Bar
6450 Sugarloaf Pkwy Duluth, GA 30097
05.2024 - Current
- Trained new hosts on customer service standards and operational procedures.
- Managed guest seating and waitlists to optimize table turnover through open table .
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Backed up servers by checking on tables and retrieving items for guests..
- Took initial drink orders and relayed information to wait or bar staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Hairstylist
Dannybraids LLC
5380 Peachtree Industrial Blvd, Norcross GA, 30071
11.2019 - Current
- Delivered personalized hairstyling services, enhancing client satisfaction through tailored consultations.
- Executed a variety of braiding techniques, ensuring high-quality results and innovative styles for diverse clientele.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Maintained clean and organized work station, complying with health and safety standards.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Leveraged social media platforms to showcase work and attract broader clientele.
Server
Waffle House
3335 Steve Reynolds Blvd Duluth, GA 30096 United
01.2021 - 08.2021
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Maintained clean and organized dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely meal preparation and accurate order delivery.
- Collaborated with kitchen staff to streamline food preparation processes and enhance service efficiency.
- Delivered exceptional customer service in high-paced dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage service.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Phoenix High School
501 W Pike St, Lawrenceville, GA 30046Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Adaptable to change
Hospitality service expertise
Timeline
Host/server
Overstory Rooftop Bar
05.2024 - Current
Server
Waffle House
01.2021 - 08.2021
Hairstylist
Dannybraids LLC
11.2019 - Current
High School Diploma -
Phoenix High School