Daniela Rodriguez
West Valley City
Summary
Dynamic professional with a strong background in customer service and collections, honed at Discover Card Financial Services. Proven ability to foster positive client relationships while effectively managing accounts. Bilingual in Spanish, I excel in communication and multitasking, ensuring exceptional service and efficient resolution of inquiries. Reliable team player dedicated to enhancing customer experiences.
Overview
9
9
years of professional experience
Work History
Front Hostess
STK Downtown
08.2025 - Current
- Welcomed guests and managed seating arrangements to optimize flow and enhance guest experience.
- Assisted with reservation management using OpenTable, ensuring accurate bookings and minimizing wait times.
- Coordinated with kitchen staff to communicate guest needs and special requests effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Collections Account Specialist
Discover Card Financial Services
06.2017 - 09.2022
- Managed collection efforts for overdue accounts, ensuring adherence to company policies and regulations.
- Processed customer payments efficiently, updating account statuses in the systems correctly.
- Conducted negotiations with clients to establish payment plans, fostering positive relationships to enhance recovery rates.
- Analyzed account information to identify trends and potential issues, proactively addressing customer concerns.
- Provided information to any questions regarding the account on a customer service basis.
Education
High School Diploma -
Granger High School
West Valley City, UTSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Bilingual (fluent in Spanish)
- Phone and in person communication and interactions
- Collections experience
- Customer service experience
- Quick at learning and adapting to work environment
- Can work in teams or independently
- Reliable
Languages
Spanish
Native or Bilingual
Timeline
Front Hostess
STK Downtown
08.2025 - Current
Collections Account Specialist
Discover Card Financial Services
06.2017 - 09.2022
High School Diploma -
Granger High School