Daniela Salgado
Nampa,ID
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
Eagle, Idaho
07.2024 - Current
- Managed cash register and processed transactions with accuracy and integrity.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Implemented feedback from customers to improve service quality and menu offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
Shift Leader
QDOBA Mexican Eats
Nampa, ID
01.2016 - Current
- Delegated tasks to employees and monitored activities and task completion.
- Identified needs of customers promptly and efficiently.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assessed company operations for compliance with safety standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Utilized POS systems efficiently for order processing and inventory management.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored employee performance and provided feedback for improvement.
- Checked orders for quality and completeness.
- Maintained cleanliness and organization of the work area to uphold company standards.
Education
Some College (No Degree) - Education
College of Western Idaho
Nampa, IDSkills
- Cash handling
- Inventory management
- Customer relationship management
- Staff training
- Team coordination
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Quality assurance
- Positive and professional
- Excellent memory
- Friendly and outgoing
- Sales expertise
Timeline
Barista
Starbucks
07.2024 - Current
Shift Leader
QDOBA Mexican Eats
01.2016 - Current
Some College (No Degree) - Education
College of Western Idaho