Daniela Torres
Miami,FL
Summary
Dedicated and hardworking professional with a strong commitment to excellence in all tasks. Known for adaptability and quick learning, consistently integrating new skills to enhance efficiency and productivity. Demonstrated ability to excel in fast-paced environments, delivering results with precision and a proactive approach. A reliable team player with a passion for learning and contributing to organizational success
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Kendall Pediatric Dentistry
10.2023 - Current
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Treatment Coordinator
Overseas Dental
07.2022 - 10.2023
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Medical Assistant
Gutleber Medical Group
05.2021 - 07.2022
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Receptionist
Duny's Unisex
01.2019 - 03.2020
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors a positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Miami Dade
High School Diploma -
Penn Foster
04.2018
Skills
- Electronic Records Management
- Insurance Verification
- Appointment Scheduling
- Patient confidentiality
- Resource Management
- Office Administration
- Payment Collection
- Organizational standards
- Creative Problem-Solving
- Follow-up care
- Critical Thinking Skills
- Multitasking ability
Timeline
Patient Coordinator
Kendall Pediatric Dentistry
10.2023 - Current
Treatment Coordinator
Overseas Dental
07.2022 - 10.2023
Medical Assistant
Gutleber Medical Group
05.2021 - 07.2022
Receptionist
Duny's Unisex
01.2019 - 03.2020
Miami Dade
High School Diploma -
Penn Foster
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