DANIELA MORENO
Bonita Springs,FL
Summary
Motivated and responsible customer service professional with a proven ability to maintain excellent interpersonal skills. Committed to delivering exceptional service and enhancing customer satisfaction. Eager to acquire new skills and contribute positively to team dynamics in a dynamic work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Rocco's Tacos and Tequila Bar
Naples, FL
03.2024 - Current
- Answered telephone to provide dining information and take reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Lead Teacher, Two-Year-Olds Classroom
Growing Room Child Development Center
Bonita Springs, USA
04.2022 - 09.2024
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance the overall development and growth of every student.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Cashier/Retail Sales Associate
HomeGoods
Bonita Springs, USA
04.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Performed cash, card and check transactions to complete customer purchases
Education
High School Diploma -
Estero High School
Estero, FL05.2022
Skills
- Time management
- Customer service
- Teamwork
- Organizational skills
- Flexible schedule
Certification
- Emergent Literacy for VPK Instructor
- Health, Safety, and Nutrition (HSAN)
- Identifying and Reporting Child Abuse and Neglect (CAAN)
- Preschool Appropriate Practices (PSPR)
- Understanding Developmentally Appropriate Practice (UDAP)
- Behavioral Observation and Screening (BOSR)
- Child Growth and Development (CGDR)
- Child CPR, Infant CPR, First Aid
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Host
Rocco's Tacos and Tequila Bar
03.2024 - Current
Lead Teacher, Two-Year-Olds Classroom
Growing Room Child Development Center
04.2022 - 09.2024
Cashier/Retail Sales Associate
HomeGoods
04.2021 - 04.2022
- Emergent Literacy for VPK Instructor
- Health, Safety, and Nutrition (HSAN)
- Identifying and Reporting Child Abuse and Neglect (CAAN)
- Preschool Appropriate Practices (PSPR)
- Understanding Developmentally Appropriate Practice (UDAP)
- Behavioral Observation and Screening (BOSR)
- Child Growth and Development (CGDR)
- Child CPR, Infant CPR, First Aid
High School Diploma -
Estero High School
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