Summary
Overview
Work History
Education
Skills
Languages
Work History
Timeline
Generic

Daniela N Nieves-Lopez

Chino,CA

Summary

Dynamic and results-driven professional with extensive experience in customer service. Bilingual communicator skilled in resolving issues and enhancing customer satisfaction. Proven ability to collaborate effectively with teams and maintain high standards of professionalism, contributing to increased customer loyalty.

Overview

5
5
years of professional experience

Work History

Sales Associate

Costco
Chino Hills
11.2024 - 06.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated cash register, processed transactions, and managed customer payments efficiently.
  • Maintained clean and organized sales floor to promote a welcoming environment for shoppers.
  • Collaborated with team members to restock merchandise and ensure optimal inventory levels.

Cashier

JM El Sinaloense
Chino
07.2025 - Current
  • Handled cash, credit, and electronic payments while ensuring transaction security.
  • In charge of phone orders and communication with client.
  • Training of new employees.
  • Collaborated with team members to streamline checkout procedures during peak hours.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Costumer Service

Eagle Mex Iron Works
Ontario
03.2021 - 11.2024
  • Delivered exceptional customer service, addressing client inquiries and resolving issues promptly.
  • In charge of planning zoom/in person meetings.
  • Inform clients of any changes on regards to budgets, estimates, as well as any other changes that may arise.
  • Daily usage of word, excel, zoom as well as other computer programs that may be needed..
  • Increased revenue through effective customer service and inventory management.
  • Met customer service objectives by providing superior customer service to Spanish-speaking customers.

Education

GED -

Mt.sac
Pomona

High School Diploma -

Don Antonio High School
Chino, CA

Skills

  • Customer service
  • Proficiency computer system such as word, Excel zoom
  • Customer assistance
  • Work ethic and integrity
  • Bilingual communicator
  • Team collaboration
  • Customer service excellence
  • Customer relations
  • Proficiency in computer system and phone handling
  • Professionalism and courtesy

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Work History

01-2025

Timeline

Cashier

JM El Sinaloense
07.2025 - Current

Sales Associate

Costco
11.2024 - 06.2025

Costumer Service

Eagle Mex Iron Works
03.2021 - 11.2024

High School Diploma -

Don Antonio High School

GED -

Mt.sac