Daniel Da Silva
Costumer Service Representative
Miami,FL
Summary
Polite and professional Call Center Representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Call Center Representative
Avana Plastic Surgery
05.2021 - 03.2024
- Streamlined call flow processes for more efficient response times and increased productivity.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Call Center Manager
Nexus Call Centers
02.2022 - 09.2022
- Improved workforce planning capabilities by analyzing historical call volume patterns to accurately predict future staffing needs.
- Effectively resolved escalated customer complaints through proactive problem-solving techniques, resulting in higher satisfaction scores from clients.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
Inventory Clerk
GL Staffing
10.2019 - 06.2020
- Streamlined warehouse organization for optimal efficiency by implementing effective storage strategies.
- Improved order fulfillment times with efficient picking, packing, and shipping processes.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Increased productivity through the implementation of an effective barcode scanning system for tracking inventory movement.
Education
Computer Programming
Miami Dade College
Miami, FL 05.2001 -
High School Diploma -
Felix Varela Senior High School
Miami, FL 05.2001 -
Skills
Data Entry
undefinedTimeline
Call Center Manager
Nexus Call Centers
02.2022 - 09.2022
Call Center Representative
Avana Plastic Surgery
05.2021 - 03.2024
Inventory Clerk
GL Staffing
10.2019 - 06.2020
Computer Programming
Miami Dade College
05.2001 -
High School Diploma -
Felix Varela Senior High School
05.2001 -
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