Daniele Ankrum
Gainesville
Summary
Adept at staff management and possessing strong computer skills, I significantly enhanced team efficiency and customer satisfaction at Tony's New York Pizza. My experience at QTS Data Centers and expertise in cross-functional teamwork and customer relationship management underscore my ability to lead and innovate within fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Tony's New York Pizza
Haymarket
01.2022 - 12.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Intern
QTS Data Centers
Ashburn
06.2023 - 12.2023
- Completed a course based on the knowledge needed to be a technician at a data center.
- Toured and coordinated with mentors meant to enhance my learning of data center information.
- I participated and networked with a conference of other aspiring interns.
Education
High School Diploma -
Battlefield Highschool
Haymarket, VA05-2024
Some College (No Degree) - Information Technology
George Mason University
Fairfax, VASkills
- Staff management
- Team leadership
- Cross-functional teamwork
- Time management
- Negotiation
- Customer relationship management (CRM)
- Coaching and mentoring
- Emergency response
- Customer service
- Research
- Professionalism and etiquette
- Strong academic record
- Team collaboration
- Adaptability and flexibility
- Initiative
- Computer skills
- Interpersonal and social skills
Certification
- Cisco Network certification - May 2024
Accomplishments
- CASIIT Gold medal honor - May 2024
Affiliations
- BEST Club: refurbishing of computers for distribution to schools
Timeline
Intern
QTS Data Centers
06.2023 - 12.2023
Manager
Tony's New York Pizza
01.2022 - 12.2024
High School Diploma -
Battlefield Highschool
Some College (No Degree) - Information Technology
George Mason University
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