Daniel Henrie
Henderson,NV
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Southwest Door & Hardware
06.2020 - 12.2023
- Anticipated needs and resolved problems to keep customers happy
- Delivered fast and friendly service to handle questions and service complaints
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
Data Entry Operator
Southwest Door & Hardware, LLC
06.2020 - 12.2023
- Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data
- Compared data entered to source documentation for accuracy and completeness
- Safeguarded data accessibility through effective file management and organization
- Remained accurate while entering high-volume data into designated fields
- Achieved daily production quotas through consistent workflow prioritization.
Skills
- Quality Control
- Store Maintenance
- Conflict Mediation
- Optimistic Outlook
- Problem-Solving Skills
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Southwest Door & Hardware
06.2020 - 12.2023
Data Entry Operator
Southwest Door & Hardware, LLC
06.2020 - 12.2023