Daniel Carrick
San Antonio,TX
Summary
History of successfully transforming food service operations through performance improvements and cost reductions to maximize service and profits. Forward-thinking leader with analytical and critical thinking skills to solve all types of routine and complex business problems. Over 16 years dedicated to food service.
Overview
15
15
years of professional experience
Work History
Insurance Agent
Allstate Corp
San Antonio, TX
10.2022 - Current
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Prepared proposals and conducted closing interviews to sell insurance products.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Analyzed data from customer surveys to recommend new product lines or pricing structures.
- Upsold products to policyholders and potential new clients.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Pursued continued professional development through insurance workshops, course and webinars.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Leveraged industry trends to shape solutions and approaches.
- Participated in industry events such as conventions, seminars, workshops.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Director of Food and Beverage
Holiday Inn
San Antonio, TX
01.2017 - 05.2020
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Produced detailed documentation to outline potential worker issues.
- Created innovative ideas for menu items based on seasonal ingredients and customer preferences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Conducted regular meetings with team members to discuss menus, service standards, special events, promotions, customer feedback, and other topics.
- Coordinated with vendors to ensure quality products at competitive prices.
- Evaluated existing food and beverage programs to identify areas of improvement and implement changes.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised the selection, training, development, and evaluation of staff members.
- Ensured compliance with health codes and safety regulations in the kitchen and dining areas.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Reviewed profit and loss statements regularly to assess financial performance of the restaurant.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Organized monthly staff trainings focused on topics such as proper sanitation techniques, food safety protocols.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Improved presentation and sales approaches to increase revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed ordering process including placing orders from vendors, tracking deliveries.
- Developed and managed departmental budget, revenue goals, and cost controls.
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
- Monitored inventory levels of supplies needed for daily operations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted in developing wine lists featuring a variety of labels from different regions.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Collaborated with chefs on menu creation including pricing strategies for dishes.
- Responded promptly to customer inquiries or complaints regarding food quality or service issues.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Planned weekly work schedules based on forecasted business needs while ensuring labor costs were kept within budget.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Exceeded customer satisfaction by finding creative solutions to problems.
Restaurant Manager
Chilis's Bar and Grill
San Antonio, TX
11.2008 - 01.2017
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained detailed records of sales transactions and daily shift reports.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Distributed food to service staff for prompt delivery to customers.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling food, beverage and labor costs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with all food safety regulations and sanitation standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Adhered to all health department regulations regarding food storage and preparation.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Trained new employees to perform duties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
John Jay Highschool
San Antonio, TX03-2004
Skills
- Performance Analysis
- Hospitality Management
- Purchasing Management
- Staff Leadership
- Waste Reduction
- Budget Development
- Inventory Management
- Quality Assurance
- Staff Supervision
- Cost Reduction
References
References available upon request.
Timeline
Insurance Agent
Allstate Corp
10.2022 - Current
Director of Food and Beverage
Holiday Inn
01.2017 - 05.2020
Restaurant Manager
Chilis's Bar and Grill
11.2008 - 01.2017
GED -
John Jay Highschool