Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniella Aleksandrova

7513 N E ST Spokane,WA

Summary

Results-driven with proven expertise in team management, safety protocol implementation, and customer complaint resolution. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to the company's success. Experienced in training staff on best practices and improving operational processes, leading to enhanced team efficiency.

Overview

5
5
years of professional experience

Work History

Supervisor

TJX Companies
Spokane, WA
09.2023 - Current
  • Supervised daily operations to ensure compliance with company policies.
  • Trained and coached team members on best practices for efficiency.
  • Implemented safety protocols to maintain a secure work environment.
  • Resolved customer inquiries to enhance the service experience and satisfaction.
  • Collaborated with management to improve workflow and operational processes.
  • Resolved customer complaints on time while ensuring customer satisfaction.
  • Trained and mentored new team members on operational procedures.
  • Collaborated with management to develop operational strategies for improvement.
  • Complied with company policies, objectives, and communication goals.

Insurance Coordinator

Advance Roofing
Spokane, Washington
04.2020 - 09.2023
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts, proper bills, and change.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Coordinated insurance claims processing and documentation for efficient workflow.
  • Managed communication between clients and insurance providers to resolve inquiries.
  • Reviewed insurance policies for compliance with company standards and regulations.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
03-2022

Some College (No Degree) - EMT

Spokane Community College
Spokane, WA

Skills

  • Team management
  • Training and coaching
  • Safety protocol implementation
  • Customer complaint resolution
  • Operational workflow improvement
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Time management

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual

Timeline

Supervisor

TJX Companies
09.2023 - Current

Insurance Coordinator

Advance Roofing
04.2020 - 09.2023

High School Diploma -

Penn Foster High School

Some College (No Degree) - EMT

Spokane Community College

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