Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Timeline
CustomerServiceRepresentative

Daniella Capuano

Westminster,US

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Carlisle Etcetera LLC
05.2017 - 04.2026
  • Communication and Customer Service Skills
  • Sales Experience
  • Strong interpersonal skills
  • Strong computer skills including Word, Excel and Outlook
  • Ability to work in a fast paced environment
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Sales

Buchanan kia
10.2016 - 06.2017
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.

Counter Sales

MEDITERRANEO RESTAURANTE
02.2013 - 09.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.

Counter Clerk

Sabrina restaurant
07.2010 - 01.2012
  • Which included taking orders over the phone and in person
  • Setting up and scheduling deliveries.
  • Resolving customers issues

Education

Associates - Business Administration

Mercer County Community College
Mercer, New Jersey

Skills

  • Data Entry (9 year), Microsoft office (15 years)
  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Administrative support

Certification

  • Certificate of Bookkeeping in Bookkeeping
  • Harris School of Business Technical School
  • May 2012

ADDITIONAL INFORMATION

  • Skills & Abilities
  • Computer Skills
  • Proficient with Microsoft and Macintosh operating systems.
  • Proficient with Microsoft office products such as: Excel, Power Point and Word.
  • Proficient with Accounting softwares such as Quickbooks, Peachtree.

Timeline

Customer Service Representative

Carlisle Etcetera LLC
05.2017 - 04.2026

Sales

Buchanan kia
10.2016 - 06.2017

Counter Sales

MEDITERRANEO RESTAURANTE
02.2013 - 09.2016

Counter Clerk

Sabrina restaurant
07.2010 - 01.2012

Associates - Business Administration

Mercer County Community College

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