Daniella Castro
Keller,TX
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
5
5
years of professional experience
Work History
Senior Leasing Professional
Roscoe Properties
Northlake, TX
08.2023 - Current
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Used conflict resolution skills to quickly resolve issues among residents.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Reviewed financial statements to ensure prospective tenants met the criteria for leasing.
- Prepared monthly financial statements for each property and reviewed them with the Property Manager for accuracy.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Advised tenants on lease terms, rent payments, rules and regulations applicable to their tenancy agreement.
- Collaborated with vendors to obtain competitive bids for services required at each property site.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled tenant move-in and move-out procedures including collecting security deposits, inspecting units upon vacancy.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Collected monthly assessments, rental fees, deposits and payments.
Financial Representative
Mercedes Benz
Fort Worth, TX
03.2023 - 08.2023
- Created presentations for prospective clients outlining different types of financial services offered by the company.
- Secured long-term customer accounts, providing recommendations to promote service effectiveness and benefits to exceed client goals and needs.
- Worked with customers to determine needs, evaluate financial means, and check eligibility for products or services.
- Processed applications for life insurance policies in a timely manner.
- Advised clients on how best to diversify their investments while minimizing risks associated with them.
- Developed solutions to meet market gaps and drive company sales.
- Bought or sold stocks, bonds and commodity futures on behalf of investment dealers.
Financial Representative
TD Ameritrade
10.2022 - 03.2023
- Secured long-term customer accounts, providing recommendations to promote service effectiveness and benefits to exceed client goals and needs.
- Created presentations for prospective clients outlining different types of financial services offered by the company.
- Bought or sold stocks, bonds and commodity futures on behalf of investment dealers.
- Completed sales order tickets and processed client-requested transactions.
- Forecasted generation costs, market prices and demand to make accurate trading decisions.
- Reviewed customer applications and pursued missing information to complete submissions.
- Performed complete audit of each mutual fund to identify highest possible results.
- Explained insurance policy details to customers, including coverage amounts, exclusions, riders.
- Applied strict company and regulatory standards when producing contracts and documentation.
- Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
Leasing Professional
Lincoln Property
06.2021 - 09.2022
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Maintained current knowledge of local market conditions to ensure competitive rates were established and enforced.
- Created marketing campaigns designed to promote available rentals within the community.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained accurate records of correspondence with and from tenants.
- Compiled and conveyed operational and financial data to regional manager.
Bookkeeper
Tex & Rex
12.2018 - 05.2020
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Performed month-end closing activities.
- Managed payroll processing for staff members.
- Resolved billing discrepancies with vendors or customers promptly.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Assisted with the preparation of budgets and forecasts.
- Matched orders with invoices and recorded required information.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Received and recorded cash, checks and transfers.
Education
BBA -
Texas Tech University
Lubbock, TXAssociate Degree -
Cisco Junior College
Cisco, TXSkills
- Strong communication skills with
outgoing personality - Detail oriented, highly organized,
multiple task type person - Ability to work with little direction while maintaining confidence
- Policy enforcement
- Training and mentoring
- Fair housing mandates
- Sales and marketing
- Team Leadership
- Employee Development
- Property Management
- Customer Service
- Background Check Process
- Lease Agreements
- Portfolio Management
- Application Management
- Collection Actions
- Background Checks
- Cash Handling
- Property Marketing
- Leasing and Sales
Languages
Portuguese
Professional
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Senior Leasing Professional
Roscoe Properties
08.2023 - Current
Financial Representative
Mercedes Benz
03.2023 - 08.2023
Financial Representative
TD Ameritrade
10.2022 - 03.2023
Leasing Professional
Lincoln Property
06.2021 - 09.2022
Bookkeeper
Tex & Rex
12.2018 - 05.2020
BBA -
Texas Tech University
Associate Degree -
Cisco Junior College
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