Daniella Cruz
Donna,Texas
Summary
Hardworking employee with customer service, multitasking, and highly-motivated desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Secretary
Border Air Conditioning
Donna , Texas
02.2020 - 07.2024
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Dispatched customer information to technicians ensuring they have the necessary equipment for service at customers' homes.
- Conducted credit checks through Synchrony.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered and directed incoming calls using multi-line telephone system.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Sorted incoming mail and directed to correct personnel each day.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted with special projects assigned by management when required.
Cahier
Rush Enterprises
Pharr, Texas
01.2019 - 02.2020
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including counter tops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
Dispatcher
Miranda Transport
Edinburg, Texas
04.2011 - 08.2018
- Updated records of driver locations, delays, and cancellations.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Verified driver credentials prior to assigning them a route or task.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Processed both outgoing and incoming invoices, payments, and statements in a timely manner.
Store Owner
Glow's Boutique
Edinburg, Texas
07.2013 - 11.2015
- Maintained records of sales, profits and losses within the store.
- Negotiated contracts with vendors to secure best prices for products.
- Developed and implemented a customer loyalty program to increase repeat business.
- Ensured compliance with state and local laws regarding business operations.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Identified opportunities for improvement within existing processes.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
Sales Associate / Customer Service
Stripes Convenience Store
Edinburg, Texas
09.2007 - 10.2008
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
GED -
Edinburg High School
Edinburg, TX09-2019
Skills
- Supply Ordering
- Sales Support
- Calendar Management
- Customer Service
- Office Administration
- Quickbooks
- File systems management
- Inventory purchasing
Languages
English
Full Professional
Spanish
Limited
References
- Servando Salinas ( Formal Co- Worker ) 956-460-2616
- Vanessa Esquivel ( Formal Co- Worker ) 956-376-1469
- Rachel Mendoza ( Formal Co-Worker ) 956-483-5084
Timeline
Secretary
Border Air Conditioning
02.2020 - 07.2024
Cahier
Rush Enterprises
01.2019 - 02.2020
Store Owner
Glow's Boutique
07.2013 - 11.2015
Dispatcher
Miranda Transport
04.2011 - 08.2018
Sales Associate / Customer Service
Stripes Convenience Store
09.2007 - 10.2008
GED -
Edinburg High School