Daniella DiGenova
Charleston,WV
Summary
Dynamic leader with proven expertise in staff development and workplace safety, honed across roles at Buffalo Wild Wings and Songer And Son LLC. Excelled in team motivation and policy enforcement, significantly enhancing customer satisfaction and operational efficiency. Skilled in cash handling and decision-making, fostering a positive and results-driven work environment. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Buffalo Wild Wings
Charleston, WV
06.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
Head Bartender
Buffalo Wild Wings
Charleston, WV
11.2016 - 07.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Laborer
Songer And Son LLC
Charleston, WV
03.2016 - 07.2018
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Ran Equipment such as Bobcat, Excavator, Jack Hammer and pavement machine.
- Worker in extreme heat due to weather and temperature of pavement.
- Prepared job sites by removing debris and setting up materials and tools.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Education
High School Diploma -
George Washington High School
Charleston, WV06.2015
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Motivation Techniques
- Cash Handling
- Energetic and Enthusiastic
- Opening and closing procedures
- Accurate money handling
- Team Development
- Handling Customer Complaints
- Staff Motivation
- Decision-Making
- Staff Development
Timeline
Shift Lead Manager
Buffalo Wild Wings
06.2023 - Current
Head Bartender
Buffalo Wild Wings
11.2016 - 07.2021
Laborer
Songer And Son LLC
03.2016 - 07.2018
High School Diploma -
George Washington High School