Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Abraham

Boynton Beach

Summary

Highly motivated and detail-oriented individual with exceptional problem-solving skills. Demonstrated ability to quickly learn and adapt to changing environments. Possesses excellent organizational and time management skills, consistently meeting deadlines and surpassing expectations. Strong communicator with a talent for building relationships with customers/patients and collaborating effectively within a team. Self-starter who thrives both independently and as part of a cohesive team.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

Publix Pharmacy
08.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Family Nanny

The Zietz Family
02.2021 - 02.2024
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles, and read books to Skye (4) and Zoe (1).
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with housework such as laundry, cooking and cleaning.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Patient Care Technician

Marijuana Doctor
11.2021 - 07.2023
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scanned in Marijuana identification cards and Processed cash, credit and touchless transactions to fulfill customer orders.
  • Maintaining electronic medical records for patients
  • Mentored new hires on workflows and company policy, resulting in all being onboarded to permanent
    positions.
  • Call center experience


Customer Service Representative

Bolay Restaurant
10.2019 - 03.2020
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cashier

Publix Grocery Store
05.2017 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Checked personal identifications during alcohol and tobacco sales.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

High School Diploma -

Somerset Academy Canyons High School
Boynton Beach, FL
05.2019

Skills

  • Money Handling Abilities
  • Billing and Payment Processing
  • Confidentiality and HIPAA
  • Call Center Operations
  • Microsoft PowerPoint, Word and Excel
  • Scheduling patient appointments
  • Intake and Outtake Coordination
  • Organization and Efficiency
  • Time Management
  • Reception Desk Management
  • Hospitality Management
  • Cleaning and Sanitizing

Timeline

Pharmacy Technician

Publix Pharmacy
08.2022 - Current

Patient Care Technician

Marijuana Doctor
11.2021 - 07.2023

Family Nanny

The Zietz Family
02.2021 - 02.2024

Customer Service Representative

Bolay Restaurant
10.2019 - 03.2020

Cashier

Publix Grocery Store
05.2017 - 06.2018

High School Diploma -

Somerset Academy Canyons High School

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Danielle Abraham