LEAD BARTENDER
Mi Pueblos
- ALL RESPONSIBILITIES OF OPEN/CLOSE BARTENDER
- LIQUOR INVENTORY
- CASH HANDLING/CREDIT PROCESSING
- GUEST SOLUTIONS/GUEST RETENTION
DANIELLE ALBER
Greenville,SC
Summary
Dedicated and versatile Customer Excellence Professional with over five years of expertise in reception and managing operations within all settings in hospitality. Skilled in fast-paced, high detail-oriented environments, ensuring accuracy and efficiency in all tasks. Ready to bring strong organizational and teamwork skills to the team and business, contributing to streamlined operations and customer satisfaction.
Experienced with crafting unique cocktails and creating welcoming bar atmosphere. Utilizes strong leadership skills to manage bar operations and staff effectively. Track record of maintaining high customer satisfaction and operational efficiency.
Work History
BARTENDER/SOMMELIER
The Highlands Chimney Rock
- POSITION DISSOLVED DUE TO HURRICANE HELENE
BARTENDER
Ruth's Chris Steakhouse
- Executed bar operations during fast-paced dinner services.
- Managed open/close duties, cash handling, service well, crafting cocktails, wine expertise, mocktails, original cocktail creation, addressing guest complaints, restocking supplies, and overseeing inventory.
- Cultivated and sustained relationships with new guests and regulars.
- Achieved one hundred percent shopper scores and bonus points on several corporate evaluations.
CLUBHOUSE MANAGER/SOMMELIER/SALES
Bright's Creek Golf Club and Resort
- Engineered and curated all Beverage Program Menus for the fine dining clubhouse.
- Coordinated accommodations, reservations, special requests, and private event buyouts; crafted special request menus and wine pairings.
- Orchestrated event planning and banquets, managing all Front of House operations, including training and hiring.
- Delivered sommelier training and conducted wine dinners and demonstrations.
- Oversaw all planning and inventory management for the entire clubhouse.
- Utilized Golf Software and Reservation Systems; engaged in computer programming, hiring, and training.
HOSPITALITY SPECIALIST
Team Tate Dressage
- Supervised associates and temporary staff assigned to farm duties and events.
- Delivered exceptional World-Class Client Services including catering, wine, cocktails, events, buyouts, tournaments, special requests, weddings, and holiday services.
- Provided extensive hands-on training and care for International FEI and Olympic horses on a one-on-one basis.
- Responsible for the daily care of 19 horses.
VACATION SPECIALIST
Wyndham Vacation Rentals
- Screened calls to ensure prompt and efficient handling, achieving personal targets and objectives by maximizing sales opportunities.
- Functioned in a high-pressure driven sales environment and call center, focused on internet-based group and individual vacation planning and sales.
- Managed bookings for properties through Wyndham, including travel insurance, airfare, ground transportation, equipment rentals, activities, upselling, and dinner reservations.
- Surpassed sales records, achieving over $500k in vacation rentals and additional sales for activities and attractions within the first 90 days.
Education
BUSINESS MANAGEMENT -
Washtenaw Community College
Ann Arbor, MILevel One Sommelier - Sommelier
Denver Master Class
Denver, CO01-2014
Skills
- Southern Hospitality, Customer Service, Sales, Bartending, Sommelier Training, Event Planning, Inventory Management, Hospitality Management, Problem Solving, Attention to Detail, Adaptability, Training and Development, Floor Management, Guest Retention, Wine Tastings, Spirit Tastings, Wine Dinners, Hiring, On-boarding, Computer Knowledge, Credit/Cash Payments, Organization, Compliance, Communications, Call Center, Microsoft Office
Personal Information
Title: Hospitality Professional/Manager
Timeline
VACATION SPECIALIST
Wyndham Vacation Rentals
HOSPITALITY SPECIALIST
Team Tate Dressage
CLUBHOUSE MANAGER/SOMMELIER/SALES
Bright's Creek Golf Club and Resort
BARTENDER
Ruth's Chris Steakhouse
BARTENDER/SOMMELIER
The Highlands Chimney Rock
LEAD BARTENDER
Mi Pueblos
BUSINESS MANAGEMENT -
Washtenaw Community College
Level One Sommelier - Sommelier
Denver Master Class