Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danielle Alcazar

Oklahoma City

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Costco
07.2024 - Current
  • Cross-trained in multiple positions such as Logistics to provide the most efficient service as possible.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high-stress situations effectively under pressure while resolving conflicts.
  • Resolved member complaints with empathy.
  • Consistently meet business goals and metrics.


Financial Secretary

Oklahoma City Public Schools
12.2022 - Current
  • Maintained accurate records of organizational finances and generated reports as requested.
  • Maintained confidentiality of information related to receiving, recording and depositing of funds.
  • Received dues, fees and payments and provided transaction receipts.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Paycom Specialist

Paycom
04.2022 - 12.2022
  • Applied effective time management techniques to meet tight deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Maintained strict confidentiality of all payroll information and records.


Leasing Agent

Weidner Apartment Homes
05.2021 - 05.2022
  • Invited prospects to fill out application upon completion of property tour.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

Mobile Sales Associate

T-Mobile
02.2020 - 05.2021
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Bachelor of Science - Forensic Psychology

University of Central Oklahoma
Edmond, OK

Associate of Arts - Psychology

Oklahoma City Community College
Oklahoma City, OK
08.2024

Skills

  • Critical Thinking
  • Payroll Administration
  • Financial Oversight
  • Microsoft Office
  • Administrative Procedures
  • Multi-Line Telephone Systems
  • Social Perceptiveness
  • Live chat support
  • Delivery scheduling

Accomplishments

2018 Vo-Tech Student of the Year.

2024 Dean Honor Roll.

Timeline

Customer Service Representative

Costco
07.2024 - Current

Financial Secretary

Oklahoma City Public Schools
12.2022 - Current

Paycom Specialist

Paycom
04.2022 - 12.2022

Leasing Agent

Weidner Apartment Homes
05.2021 - 05.2022

Mobile Sales Associate

T-Mobile
02.2020 - 05.2021

Bachelor of Science - Forensic Psychology

University of Central Oklahoma

Associate of Arts - Psychology

Oklahoma City Community College

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