Danielle Andresen
Walcott,IA
Summary
Dynamic optician with a proven track record at Vision 4 Less, excelling in customer service and optical measurements. Enhanced sales through effective product upselling and built lasting relationships, achieving a high rate of repeat business. Skilled in frame fitting and eyewear repair, ensuring optimal patient satisfaction and care.
Overview
24
24
years of professional experience
Work History
Optician
Vision 4 Less
Davenport
08.2022 - Current
- Assisted customers in selecting eyewear to enhance satisfaction and meet vision needs.
- Educated clients on proper eyewear care and maintenance for optimal performance.
- Collaborated with team members to streamline inventory management and product display.
- Maintained a clean and organized workspace to promote a welcoming environment for customers.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Photo Technician
Walgreens
Davenport, IA
03.2002 - 06.2022
- Operated photo processing equipment to ensure high-quality print production.
- Assisted customers with photo orders and inquiries, enhancing service experience.
- Maintained inventory of photographic supplies, ensuring availability for customer needs.
- Trained new staff on photo processing techniques and customer service protocols.
- Collaborated with management to streamline workflow processes in photo department.
- Resolved technical issues with printing equipment, minimizing downtime and disruptions.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
Education
High School Diploma -
Davenport West High School
Davenport, IA06-2000
Skills
Customer service
Insurance verification
Optical measurements
Computer skills
Repairing glasses
Optical dispensing
Adjusting eyewear
Retail sales
Optical orders
Progressive lenses expertise
Transaction processing
Frame selection
Order preparation
Product upselling
Supply management
Eyewear brands
Display building
Eyewear trends
Frame fitting
Eyeglass repair
Multifocal lenses
Frame repair
Active listening
Children's eyewear
Timeline
Optician
Vision 4 Less
08.2022 - Current
Photo Technician
Walgreens
03.2002 - 06.2022
High School Diploma -
Davenport West High School