Danielle Arrants
Elkton,MD
Summary
Dynamic sales consultant with a proven track record at Williams Chevrolet, excelling in customer relationship management and objection handling. Successfully engaged customers through effective demonstrations and follow-ups, enhancing satisfaction and loyalty. Skilled in time management and CRM proficiency, driving team success and improving service delivery.
Overview
25
25
years of professional experience
Work History
Sales Consultant
Williams Chevrolet
Elkton, MD
08.2024 - Current
- Engaged customers in the showroom and on the lot.
- Maintained relationship with customers through follow up.
- Conducted vehicle demonstration and test drives, explaining features and benefits.
- Prepared sales paperwork
- Educated customers on ceramic coating and additional accessories.
Customer Service Manager
Barclays
Wilmington, DE
08.2000 - 10.2009
• Monitored a team of 15-20 non exempt employees.
• Conducted customer service department interview and hiring process.
• Responsible for training and development of new and current employees on the banks policies and procedures.
• Collaborated with management to help reduce escalations and manager callback response time.
• Developed and implemented the conversion of our email team into an email/customer service representative team.
Education
Business Management
Wesley College
Dover, DESkills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
Timeline
Sales Consultant
Williams Chevrolet
08.2024 - Current
Customer Service Manager
Barclays
08.2000 - 10.2009
Business Management
Wesley College