Danielle Atkinson
Opa-locka,FL
Summary
Dynamic customer service and administrative professional with a track record of enhancing patient experiences through effective scheduling and communication. Proficient in managing high-volume inquiries and coordinating care, consistently ensuring accuracy in data management and compliance with confidentiality standards. Committed to operational efficiency and delivering exceptional client support.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Miami Dade County
Miami, FL
05.2025 - 11.2025
- Provided customer support by answering inquiries and resolving issues in a timely manner.
- Facilitated collections through outbound calls and email follow-ups with clients, contributing to timely payments.
- Coordinated and participated in meetings to review account status and establish payment arrangements.
- Ensured accurate documentation and effective communication across departments.
- Executed administrative tasks such as printing, filing, and organizing documents to ensure efficient record management.
Front Desk Receptionist
I&B Medical Associates
Miami, FL
06.2024 - 04.2025
- Greeting and welcoming guests, providing a positive first impression of the company.
- Manage a high volume of incoming calls, directing them to the appropriate departments or individuals.
- Respond promptly to customer inquiries in person, via phone or email, resolving issues effectively.
- Schedule appointments and maintain an organized calendar for multiple staff members.
- Facilitated data entry, ensuring accuracy and up-to-date records for efficient operations.
- Documented patient details into the database to ensure accuracy.
- Collaborate with other team members to ensure seamless communication across different departments.
- Handled confidential information with discretion, adhering to strict confidentiality protocols to protect sensitive data.
- Created detailed spreadsheets on daily activities, including no-show appointments, for management review to enhance scheduling effectiveness.
Referral Coordinator
ChenMed / Chen Senior Medical Center
Miami, FL
03.2022 - 01.2024
- Request authorization from patients’ insurance in a timely manner.
- Inform patients of their special appointments.
- Maintaining both digital and physical data in a systematic.
- Call the specialist office to schedule and reschedule appointments.
- Ensured data entries were complete and organized for easy access.
- Assist with complaints/concerns and provide proper feedback in a positive manner.
- Build good relationships with other facilities/offices.
- Coordinate and process patient referrals to completion with precision, detail and accuracy.
- Meet with PCPs to discuss the best care for the patient.
- Build good relationships with patients.
- Assist other coordinators when they are not available to make sure the patients’ needs are met in a timely manner.
- Forwarded clinical notes to the insurance efficiently.
- Educated and supported patients on referral appointments, including scheduling, transportation, and pre-visit instructions to enhance patient experience.
- Coordinated communication between primary care providers and specialists to ensure seamless patient care.
- Tracked outcomes of referred patients' treatment plans through follow-up calls to monitor progress and address concerns.
Front Desk Receptionist
ChenMed / Chen Senior Medical Center
North Miami, FL
09.2019 - 03.2022
- Greeted and checked in patients, ensuring a warm and welcoming atmosphere.
- Answered phone calls and addressed patient inquiries with professionalism and accuracy.
- Scheduled appointments for patients, efficiently managing the appointment calendar.
- Verified insurance information and collected co-pays, streamlining the billing process.
- Provided excellent customer support and executed data entry to maintain accurate and up-to-date patient information.
- Followed HIPAA guidelines to always maintain strict confidentiality of patient information.
- Maintaining patient records, coordinating patient transportation.
- Resolved scheduling conflicts or issues promptly to minimize disruptions in patient care.
- Performed data entry tasks accurately and efficiently to update electronic health records (EHR).
- Monitored accepted insurance plans, providing patients with accurate information for coverage-related inquiries.
- Coordinated interpreter services for non-English speaking patients during appointments or procedures.
- Managed incoming and outgoing mail, distributing correspondence to appropriate staff members.
Picker
Fulfillment Associates
Miami, FL
10.2018 - 09.2019
- Efficiently picked and packed customer orders in a fast-paced warehouse environment.
- Utilized handheld scanners to scan barcodes and ensure correct item selection for each order.
- Organized and collected products for orders, ensuring timely fulfillment.
- Followed safety protocols, wearing protective gear and promptly reporting hazards or incidents.
Education
Medical Assistant Diploma - Medical Assistant Program
Concorde Career Institute
Miramar, FL01-2016
High School Diploma - General Studies
Life skill Academy Lake
Lake Alfred, FL01-2011
Skills
- Customer support
- Patient interaction
- Appointment scheduling
- Data entry
- Record management
- Record organization
- Proficient in MS Office
- Professional communication
- Problem-solving techniques
- Adaptability
Timeline
Customer Service Representative
Miami Dade County
05.2025 - 11.2025
Front Desk Receptionist
I&B Medical Associates
06.2024 - 04.2025
Referral Coordinator
ChenMed / Chen Senior Medical Center
03.2022 - 01.2024
Front Desk Receptionist
ChenMed / Chen Senior Medical Center
09.2019 - 03.2022
Picker
Fulfillment Associates
10.2018 - 09.2019
Medical Assistant Diploma - Medical Assistant Program
Concorde Career Institute
High School Diploma - General Studies
Life skill Academy Lake