Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Danielle Baggett
Brunswick,GA
Work Preference
Summary
Proven track record in boosting customer satisfaction and sales at Greenway Nissan through expert needs assessment and service upselling. Skilled in fostering client rapport and teamwork, I excel in high-pressure environments, consistently surpassing targets. My persuasive communication and sales expertise have significantly enhanced brand loyalty and revenue. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Service Advisor
Greenway Nissan
Brunswick, GA
01.2018 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Demo Event Specialist
Advantage Sales and Marketing
Brunswick, GA
01.2017 - 01.2018
- Streamlined event setup and breakdown processes, reducing overall time spent on non-customer-facing tasks.
- Leveraged persuasive communication skills to convert interested attendees into loyal customers.
- Adhered strictly to food safety guidelines when preparing samples at food-related demo events.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Enhanced brand presence by creating visually appealing and informative display setups for events.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Maintained clean, organized and professional work environment.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
Automotive Sales Consultant
Robert Fender Chevrolet
Douglas, GA
03.2013 - 01.2015
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Increased dealership revenue through effective negotiation and closing techniques.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
Education
High School Diploma -
Liberty Highschool
Lodi, CA06.1998
Skills
- Strong Work Ethic
- Excellent Communication
- Client rapport
- Needs Assessment
- Sales closing
- Professional telephone demeanor
- Service Upselling
- Calm and Professional Under Pressure
- Work Prioritization
- Understanding Customer Needs
- Teamwork and Collaboration
- Telemarketing expertise
- Sales expertise
Accomplishments
I am a United States Navy Veteran.
I was given an award for being one of the top 3 service advisors within the eastern region for our auto group on two separate occasions.
Languages
English
Timeline
Service Advisor
Greenway Nissan
01.2018 - Current
Demo Event Specialist
Advantage Sales and Marketing
01.2017 - 01.2018
Automotive Sales Consultant
Robert Fender Chevrolet
03.2013 - 01.2015
High School Diploma -
Liberty Highschool