Danielle Best
Cleveland,OH
Summary
Visual merchandising professional with track record of leveraging design principles to optimize retail environments. Known for collaborative approach and commitment to achieving high-impact results. Reliable team player adaptable to evolving retail trends. Proficient in space planning, aesthetic judgment, and customer-centric design.
Overview
15
15
years of professional experience
Work History
Patient Access Coordinator
Cleveland Clinic Main Campus
04.2023 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Answered incoming calls, scheduled appointments and filed medical records.
Hiring and Recruiting Manager
Express
11.2022 - 04.2023
- Supports the Store Manager in managing store operations, recruiting, management, training, and sales functions, drives productivity, compliance with company policies and creates a great in-store shopping experience for customers.
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
- Developed comprehensive reporting systems to track recruitment metrics, enabling data-driven decision-making and continuous process improvement.
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Creates and publish work schedule for the team.
Merchandise Operation Associate
Saks Fifth Avenue
03.2022 - 11.2022
- Involved in rearranging, merchandising, and replenishing new stock as it arrives.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Process customers shipments.
- Work with Merchandising Manager and Merchandising team to achieve sales goals.
- Trains team members on merchandising and shipment process.
- Execute markdowns in an accurate manner.
Acting General Manager
Banana Republic
08.2020 - 01.2021
- Responsible for opening the store and ensuring that proper store procedures are adhered to.
- Responsible for developing, communicating and following up on the store’s strategies for talent, business plan, operational, and merchandising in partnership with the Leaders of Talent Operations, Daily Operations, Product Operations, and Merchandising.
- Analyzing sales figures and forecasting future sales volumes.
- Lead others by teaching, coaching, and directing Assistant Managers, Leads, Experts, and Brand Associates to cultivate a high performing team to deliver experiences that solves our customers styling needs.
- Performed a range of administrative duties from composing documents to managing calendars and planning meetings.
- Administer compliance audits once a month
Assistant Manager
Banana Republic
02.2013 - 07.2020
- Partnered with GM, to make product placement adjustments.
- Contribute to driving productivity of the team to achieve store financial targets.
- Adapt in-store visual and window display presentation based on unique needs of store.
- Worked with VMM, DM, and GM to guide and execute all merchandise decisions.
- Ensured the store was up to date on all current displays, marketing imagery and signage.
- Trained, coached, and developed team.
- Scheduled and coordinated meetings for merchandising team.
- Developed new filing and organizational practices.
International Visual Merchandiser
VF Corporation
01.2015 - 12.2017
- Assist the Senior Manager of VM in styling and planning of seasonal showroom set-up and photo shoot.
- Unpack, inventory, and merchandise samples according to delivery.
- Ensure changes to samples and removal of samples after drop meetings.
- Analyze international buys from line sheets.
- Assist the Senior Manager of VM in developing corporate standard operating producers, and in executing the visual presentation in showrooms, and for market week.
- Daily organization and maintenance of sample showrooms.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding. guidelines.
Design Assistant/Intern
SA VA
10.2009 - 12.2009
- Designed sampling displays to enhance consumer interest.
- Oversaw production fashion line from concept to completion.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
bs - Fashion Design
The Art Institute of Philadelphia
12.2009
Skills
- Communication
- Garment construction
- Fashion illustration
- Leadership
- Problem Solving
- Scheduling
- Decision Making
- Planning
- Visual Merchandising
- Organization
- Multitasking
- Creative vision
Timeline
Patient Access Coordinator
Cleveland Clinic Main Campus
04.2023 - Current
Hiring and Recruiting Manager
Express
11.2022 - 04.2023
Merchandise Operation Associate
Saks Fifth Avenue
03.2022 - 11.2022
Acting General Manager
Banana Republic
08.2020 - 01.2021
International Visual Merchandiser
VF Corporation
01.2015 - 12.2017
Assistant Manager
Banana Republic
02.2013 - 07.2020
Design Assistant/Intern
SA VA
10.2009 - 12.2009
bs - Fashion Design
The Art Institute of Philadelphia
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