Danielle Boswell
West Palm Beach,FL
Summary
Dynamic Leasing Consultant with a strong will to always do an amazing job and make lasting connections. Enhancing tenant satisfaction and retention through exceptional customer service and efficient lease management. Skilled in different softwares and incredibly capable of learning fast. Very creative at problem-solving and I do my very best to significantly boost occupancy rates. Experienced in fair housing regulations, I ensure compliance while fostering strong resident relations.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Veranda Village Apartments
11.2023 - 04.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Planned special events such as lotteries, dedications and project tours.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
- Implemented creative incentive programs for renewals, resulting in increased retention rates among existing tenants.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Distributed and followed up on tenant renewal notices.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
Leasing Assistant
McKinley Companies
08.2021 - 08.2023
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
- Educated prospective residents on available unit features, amenities offered at the property, as well as neighborhood attractions for added value during tours.
- Maximized rental income by quickly identifying and addressing vacant units with targeted marketing efforts.
- Evaluated applicants'' creditworthiness using established criteria to minimize risk of non-payment or late rent issues.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
Education
Associate Of Business Administration - Business Communications
Palm Beach State College
Lake Worth, FL04.2019
Skills
- Customer Service
- Fair Housing Regulations
- Building report
- Fair housing policies
- Lease Agreements
- File Management
- Organizational capabilities
- CRM Software
- Phone and Email Etiquette
- Property Tours
- Unit inspection
- Lease oversight
- Clear Communication
- Creative Problem-Solving
- Closing Techniques
- Property management knowledge
- Application management/processing
Timeline
Leasing Consultant
Veranda Village Apartments
11.2023 - 04.2024
Leasing Assistant
McKinley Companies
08.2021 - 08.2023
Associate Of Business Administration - Business Communications
Palm Beach State College