Danielle Brandt
Chico,CA
Summary
Hardworking and dedicated Medical Assistant offering experience in direct patient care and medical office management. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Strives to create trust and rapport with patients through excellent communication and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Certified Medical Assistant/ Referral and Imaging Coordinator
Randal Sloop MD/ Christine Sloop MD
Chico, CA
04.2024 - Current
- Assisted physicians in patient examinations and procedures.
- Collected and recorded patient medical histories and vital signs.
- Managed patient scheduling and coordinated follow-up appointments.
- Prepared examination rooms and ensured necessary equipment was sterile.
- Educated patients on treatment plans and medication instructions.
- Processed laboratory specimens for testing and maintained records.
- Communicated effectively with patients to address concerns and inquiries.
- Supported front office tasks including billing, insurance verification, and data entry.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Supported administrative staff by processing payments.
- Reviewed imaging reports for completeness and communicated findings to medical teams promptly.
- Ensured compliance with HIPAA regulations regarding patient privacy.
Freelance Artist & Floral Designer
Self Employed Services
Chico, CA
11.2021 - 08.2023
- Staged floral arrangements for photographs.
- Transplanting plants and preparing flower food solutions.
- Created original artwork for various clients and projects.
- Collaborated with clients to understand their floral preferences and themes.
- Created custom bouquets using a variety of fresh flowers and foliage.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Managed art supplies and maintained organized studio space.
Shift Leader
Ace Hardware
Chico, CA
07.2019 - 11.2021
- Supervised daily store operations and ensured compliance with company policies.
- Coordinated team schedules and delegated tasks to optimize workflow efficiency.
- Managed inventory levels and conducted regular stock assessments for product availability.
- Provided training and support to new employees on store procedures and customer service.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Ensured cleanliness and organization of the sales floor and storage areas.
- Assisted in visual merchandising to maintain appealing product displays throughout the store.
- Monitored cash handling procedures and ensured accurate register operations during shifts.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Evaluated employee performance, delivering individualized feedback and praise.
Companion Animal Department Manager, Guest Advisor
Petco
Chico, CA
06.2017 - 09.2021
- Implemented animal care protocols and safety standards.
- Assisted customers with pet selection and care advice.
- Monitored inventory levels and ordered supplies as needed.
- Conducted regular inspections of the facility to identify potential hazards or areas needing improvement.
- Trained new employees on proper care and handling of animals in the department.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Performed routine maintenance checks on equipment used by animals in order to maintain optimal functioning conditions.
- Supervised and interacted with staff during routine tasks to verify conformance with optimal animal safety policies and performance standards.
- Increased sales by leveraging store promotions and optimizing floor layout.
- Monitored stock quantities to maintain appropriate inventory levels.
- Provided guidance and direction to staff members when needed in order to ensure successful completion of tasks.
- Coordinated inventory management and product ordering.
- Managed daily operations of companion animal department.
- Supervised staff and ensured quality customer service.
- Developed training programs for new team members.
- Developed customer service protocols to ensure a positive experience for all customers visiting the department.
- Resolved customer complaints or disputes in an efficient and professional manner.
- Collaborated with other departments within the organization to coordinate promotions or special events.
General Laborer
Smith Dairy and SK Stables
01.2006 - 12.2014
- Sanitized milking equipment
- Fed 400+ cattle a day
- Operated a tractor, four-wheeler, and cart to deliver feed and hay
- Administered medication to livestock
- Bottle fed 40+ calves a day
- Employee and visitor education
- Plowed fields
- Offloaded and reloaded hay onto a tractor
- Animal husbandry
- Cleaned out horse paddocks
- Refilled water feeders and sanitized them weekly
- Fed 50+ cats daily
- Monitored all animals for signs of illness
Education
Medical Assistant Program -
Butte County Office of Education CTEC ROP
Chico, CA05.2024
Floral Design Certificate - Floral Design Program
New York Institute of Art and Design
New York, NY11.2021
Skills
- Patient care
- Vital signs monitoring
- Electronic health records
- Office administration
- Medical terminology
- Scheduling management
- Customer service
- Team collaboration
- Time management
- Problem solving
- Conflict resolution
- HIPAA protocols
- Problem-solving
- Medication administration
- Basic life support
- Specimens collection and processing
- Payment collection
Areas Of Knowledge
Precise Vital Sign Measuring, Excellent Time Management Skills, Medication Administration, Infection Prevention Protocols, Patient Education, Eye & Ear Assessment Skills, Assist in Minor Office Surgery, Strong Work Ethic, Instrument Sterilization, Precise Patient Charting, Administering Injections, Medical Terminology, Uses Critical Thinking Skills, Work well under pressure, Recording Patient Histories, Sterile Field Preparation, Confidentiality & HIPAA Regulations, OSHA, Law & Ethics, Microsoft Word, Attention to Detail, Multi-phone Lines, Time Management Skills, Insurance Preauthorization, Appointment Scheduling, Strong Organizational Skills, Critical Thinking Skills, Medical Records Management, Insurance Verification, Communication Skills, Referral Processes, Billing Procedures, Attention to Detail, Customer Service, Multitasking
Timeline
Certified Medical Assistant/ Referral and Imaging Coordinator
Randal Sloop MD/ Christine Sloop MD
04.2024 - Current
Freelance Artist & Floral Designer
Self Employed Services
11.2021 - 08.2023
Shift Leader
Ace Hardware
07.2019 - 11.2021
Companion Animal Department Manager, Guest Advisor
Petco
06.2017 - 09.2021
General Laborer
Smith Dairy and SK Stables
01.2006 - 12.2014
Medical Assistant Program -
Butte County Office of Education CTEC ROP
Floral Design Certificate - Floral Design Program
New York Institute of Art and Design
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