Danielle Brattelli
Ashburn ,VA
Summary
Proven track record in enhancing customer satisfaction and retention at American Top Team Ashburn through exceptional front desk services and problem-solving skills. Skilled in office administration and fostering positive relationships, consistently delivering results beyond expectations. Excelled in multitasking and communication, achieving high levels of efficiency and team collaboration.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
American Top Team Ashburn
Ashburn, VA
07.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
Substitute Teacher
Loudoun County Public Schools
Ashburn, VA
08.2017 - 05.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Private Nanny
Private Nanny
Ashburn, VA
08.2014 - 05.2018
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
Education
Highschool Diploma -
Washington Township Highschool
Sewell, NJ05.2006
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Administrative Skills
- Scheduling appointments
- Office Organization
- Hospitality services
- Front Office Management
- Sensitive information handling
- Administrative Support
- Office Administration
Timeline
Front Desk Receptionist
American Top Team Ashburn
07.2021 - Current
Substitute Teacher
Loudoun County Public Schools
08.2017 - 05.2019
Private Nanny
Private Nanny
08.2014 - 05.2018
Highschool Diploma -
Washington Township Highschool