Danielle Brust
Schenectady,NY
Summary
Dynamic Medical Receptionist with a proven track record at ImageCare, excelling in front desk operations and appointment scheduling. Known for delivering compassionate customer service and maintaining strict confidentiality. Skilled in medical terminology, I enhanced patient satisfaction and fostered loyalty through effective communication and efficient management of high call volumes.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
ImageCare
04.2007 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Education
Graduated -
Berlin JrSr HighSchool
Berlin, NYSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
ImageCare
04.2007 - Current
Graduated -
Berlin JrSr HighSchool
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