Danielle Brust
Schenectady,NY
Summary
Dynamic Medical Receptionist with a proven track record at ImageCare, excelling in front desk operations and appointment scheduling. Known for delivering compassionate customer service and maintaining strict confidentiality. Skilled in medical terminology, I enhanced patient satisfaction and fostered loyalty through effective communication and efficient management of high call volumes.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
ImageCare
New York
04.2007 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Education
Graduated -
Berlin JrSr HighSchool
Berlin, NYSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
ImageCare
04.2007 - Current
Graduated -
Berlin JrSr HighSchool