Danielle Casado
Portage
Summary
Detail-oriented administrative professional with expertise in policy operations and office coordination. Proficient in research, documentation review, and process compliance, ensuring effective communication across teams. Demonstrated ability to maintain organized operations and contribute to efficient collaborative environments.
Overview
13
13
years of professional experience
Work History
Policy Operations Representative
American Family Insurance
Portage
04.2024 - 04.2026
- Provided operational support and guidance to agents, facilitating accurate policy processing as primary point of contact.
- Reviewed policy corrections and advised agents on documentation and policy requirements to ensure compliance.
- Interpreted PRM policy procedures to ensure compliance with company guidelines and accurate processing.
- Maintained professional communication with agents, colleagues, and leadership to resolve requests efficiently.
- Managed multiple assignments simultaneously while ensuring accuracy and attention to detail in a remote environment.
Senior Customer Support Representative
Dean Health Plan
Madison
01.2015 - 11.2018
- Handled incoming calls and emails for commercial and Medicaid insurance inquiries, ensuring accurate information delivery to providers and members.
- Conducted thorough research on claim processes and provided clear explanations to members and providers.
- Coordinated training for new hires through interviews, onboarding sessions, and follow-ups, fostering a smoother integration into the team.
Guest Relations Specialist
Marriott
Middleton
01.2013 - 10.2014
- Fostered relationships with hotel departments and customers to enhance service quality.
- Liaised with departments to coordinate efforts for seamless guest experiences.
- Trained front desk associates to deliver exceptional customer service.
- Manage projects related to groups, parties and front desk procedures.
- Acted as public relations representative for the hotel.
Education
Some College (No Degree) - Business Management
Madison College
Madison, WI03-2026
Skills
Administrative Operations Policy & Procedure Compliance Office Coordination Documentation Management Workflow & Process Support Professional Communication Records Management Data Accuracy Training & Onboarding Support Problem Solving Task Prioritization Microsoft Office
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Other Employment
- Senior Customer Service Rep, 2008-2013, Great Wolf Lodge Call Center
- Data Entry, Office Administration, Human Resource Assistant 2006-2008, Celerity Staffing Solutions
Timeline
Policy Operations Representative
American Family Insurance
04.2024 - 04.2026
Senior Customer Support Representative
Dean Health Plan
01.2015 - 11.2018
Guest Relations Specialist
Marriott
01.2013 - 10.2014
Some College (No Degree) - Business Management
Madison College