Danielle Cicero
Buffalo,NY
Summary
Driven professional with a proven track record in customer service and team leadership, notably at Univera Health Care. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in cash handling and fostering a positive attitude, achieving significant improvements in service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Joes Kwik Mart
05.2024 - Current
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored areas for security issues and safety hazards.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Customer Care Advocate
Univera Health Care
10.2017 - Current
- Provide members with health insurance.
- Verify billing information, claims, verify provider networks. Adjust claims.
- Contact provider office's to verify that they have correct member insurance information.
Patient Service Representative
Lifetime Health Medical Group
04.2016 - 10.2017
- Used next gen to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
Education
Associates - Medical Administrative
Bryant And Stratton College
Buffalo, NY05.2018
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
Timeline
Cashier Team Lead
Joes Kwik Mart
05.2024 - Current
Customer Care Advocate
Univera Health Care
10.2017 - Current
Patient Service Representative
Lifetime Health Medical Group
04.2016 - 10.2017
Associates - Medical Administrative
Bryant And Stratton College