Danielle Collins
East Point,GA
Summary
Dedicated Patient Care Coordinator with expertise in HIPAA compliance and customer service. Proficient in appointment scheduling, ensuring efficient operations and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Tralongo Management
Atlanta, GA
01.2026 - Current
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Collaborated with healthcare providers to streamline patient care processes and improve service delivery.
- Collaborated with insurance providers to verify coverage and streamline processes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Dental Front Office Coordinator
Dr Leroy Loving Jr.
Decatur, GA
08.2021 - 01.2026
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated insurance verification and benefits processing for seamless patient billing.
- Streamlined front office operations through effective communication with dental staff and patients.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
Leasing Agent (Temporary Assistant)
Heritage Station
Atlanta, GA
07.2024 - 10.2024
- Facilitated property viewings for prospective tenants, showcasing amenities and answering inquiries.
- Managed lease agreements, ensuring compliance with regulations and accuracy in documentation.
- Collaborated with maintenance teams to address tenant concerns and enhance satisfaction.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Dispatcher
Allen Transportation
Jonesboro, GA
03.2020 - 08.2022
- Coordinated daily dispatch operations to optimize delivery schedules and enhance route efficiency.
- Managed real-time communication with drivers to ensure timely updates and issue resolution.
- Utilized transportation management software to track shipments and monitor performance metrics.
- Developed strategies for load optimization, reducing operational costs while maintaining service quality.
Leasing Assistant
Riverwood Townhomes
Jonesboro, GA
06.2019 - 03.2020
- Managed property maintenance requests, collaborating with vendors for timely resolutions.
- Assisted in marketing efforts, enhancing community visibility through social media and outreach events.
- Streamlined leasing documentation processes to improve efficiency and accuracy of record-keeping.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
Call Center Representative
CVS Caremark Distribution Center
Monroeville, PA
09.2017 - 09.2019
- Managed inbound customer inquiries, ensuring accurate information delivery and prompt resolution of issues.
- Utilized CRM software to track customer interactions and maintain comprehensive records.
- Collaborated with team members to streamline communication processes and improve service efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Office Administrative Assistant
Vision For Souls
Mableton, GA
05.2012 - 07.2017
- Managed office communications, ensuring timely responses and efficient workflow.
- Coordinated scheduling for meetings, optimizing time management across departments.
- Implemented filing system improvements, enhancing document retrieval efficiency.
- Assisted in budget tracking and expense reporting to maintain financial accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Dental Assistant Diploma - Dental Hygiene
UEI College
Morrow, GA08-2022
No Degree - General Studies
Georgia Gwinnett College
Lawrenceville, GA06-2018
High School Diploma -
Pebblebrook High School
Mableton, GA05-2012
Skills
- HIPAA compliance
- Appointment scheduling
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Scheduling
- Claims processing
- Patient care
Timeline
Patient Care Coordinator
Tralongo Management
01.2026 - Current
Leasing Agent (Temporary Assistant)
Heritage Station
07.2024 - 10.2024
Dental Front Office Coordinator
Dr Leroy Loving Jr.
08.2021 - 01.2026
Dispatcher
Allen Transportation
03.2020 - 08.2022
Leasing Assistant
Riverwood Townhomes
06.2019 - 03.2020
Call Center Representative
CVS Caremark Distribution Center
09.2017 - 09.2019
Office Administrative Assistant
Vision For Souls
05.2012 - 07.2017
Dental Assistant Diploma - Dental Hygiene
UEI College
No Degree - General Studies
Georgia Gwinnett College
High School Diploma -
Pebblebrook High School