Danielle Craig
Antelope,CA
Summary
Dynamic District Manager at USA Multifamily Management, Inc., skilled in financial analysis and team building. Successfully implemented strategies that enhanced rental income and improved tenant relations. Proven track record in regulatory compliance and project management, fostering a collaborative environment that drives operational excellence and achieves organizational goals.
Overview
15
15
years of professional experience
Work History
District Manager
USA Multifamily Management, Inc
Sacramento, CA
02.2013 - Current
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
- Resolved tenant disputes in a professional and courteous manner.
- Conducted regular inspections of properties to ensure safety standards were met.
- Prepared monthly financial reports detailing income, expenses, cash flow.
- Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
- Established relationships with vendors who could provide goods and services at competitive prices.
- Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
- Ensured that all legal requirements pertaining to property management were up-to-date and followed.
- Recruited, coached and guided top talent for on-site staff managerial positions.
- Formulated community's annual operating budget to achieve community's financial, operating and resident services goals.
- Followed state regulations to determine and certify eligibility of prospective tenants.
- Met with committees to discuss and resolve legal and environmental issues.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
Community Property Manager
USA Multifamily Management, Inc
Sacramento, California
11.2010 - 02.2013
- Developed and implemented residential property management strategies to maximize rental income.
- Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions.
- Reviewed tenant applications and screened potential tenants for credit, background, and employment history.
- Conducted regular inspections of properties to ensure compliance with local laws and regulations.
- Managed the eviction process when necessary in accordance with applicable laws.
- Maintained accurate records of all financial transactions related to rental properties.
- Organized the move-in, move-out process for new, former tenants including cleaning services if needed.
- Monitored market conditions in order to adjust rents accordingly when appropriate.
- Inspected vacant units prior to leasing out to make sure they meet safety standards.
- Provided support during emergency situations such as fires or natural disasters.
- Exercised direct supervision over property staff.
- Drafted and monitored budgets for overall maintenance and operations.
- Oversaw daily operations, maintenance, and administration of various properties.
- Provided coaching and mentorship programs for staff members.
Education
Associate of Science - Business Administration
Cosumnes River College
Sacramento, CA12-2024
Associate of Arts - Real Estate
Cosumnes River College
Sacramento, CA05-2024
Associate of Arts - Business-General
Cosumnes River College
Sacramento, CA12-2023
Skills
- Financial analysis
- Market research
- Regulatory compliance
- Customer service
- Project management
- Budgeting
- Problem solving
- Team building
- Employee training
- Compliance monitoring
- Decision-making
- Business planning
- Business and operations analysis
- Customer relations
- Recruiting and hiring
- Interpersonal communication
- Goal setting and performance metrics
- Policies and procedures
Timeline
District Manager
USA Multifamily Management, Inc
02.2013 - Current
Community Property Manager
USA Multifamily Management, Inc
11.2010 - 02.2013
Associate of Science - Business Administration
Cosumnes River College
Associate of Arts - Real Estate
Cosumnes River College
Associate of Arts - Business-General
Cosumnes River College