Danielle Denton
Fort Myers
Summary
Experienced team lead with a focus on training new staff and driving exceptional customer service. Known for critical thinking and problem resolution skills, contributing to enhanced team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Staff Member
Publix Supermarket
07.2022 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in training new staff on store policies and customer care best practices.
- Maintained product knowledge to provide accurate information and enhance customer experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Team Lead
Chick-fil-A
02.2020 - 03.2022
- Trained new team members on cash handling procedures and customer engagement techniques.
- Supervised daily cashier operations, ensuring efficient customer transactions and exceptional service standards.
Education
Bachelor of Science - Computer Information Systems
Florida Gulf Coast University
Fort Myers, FL05-2027
Skills
- Critical thinking
- Problem resolution
- Complaint resolution
- Customer focus
Timeline
Customer Service Staff Member
Publix Supermarket
07.2022 - Current
Team Lead
Chick-fil-A
02.2020 - 03.2022
Bachelor of Science - Computer Information Systems
Florida Gulf Coast University