Sofia Sambile
Miami
Summary
Energetic and organized individual with passion for supporting community access to information and resources. Familiar with cataloging systems and digital databases, and adept at maintaining orderly and accessible collections. Committed to fostering a welcoming environment and enhancing user experience to promote lifelong learning.
Overview
3
3
years of professional experience
Work History
Customer Service Staff Member
Publix
11.2025 - Current
- Enhanced customer shopping experiences by assisting with inquiries and product selections.
- Processed transactions accurately, ensuring efficient and timely checkout for customers.
- Promoted a welcoming atmosphere by maintaining cleanliness and organization of the store.
- Collaborated with team members to effectively manage inventory and restock shelves.
- Handled Western Union transactions, including money transfers and money orders.
- Resolved customer complaints swiftly, boosting overall satisfaction and loyalty.
Cashier
Publix
09.2022 - 11.2025
- Enhanced customer satisfaction by efficiently processing transactions at point-of-sale.
- Ensured cash drawer accuracy through diligent monitoring and timely reconciliation.
- Assisted customers in locating products, improving overall shopping experience.
- Facilitated smooth service during peak hours by collaborating with team members.
- Trained new cashiers on procedures and standards for exceptional customer service.
- Resolved complaints promptly, fostering customer loyalty and satisfaction.
Education
Associate of Arts - English
Miami Dade College
Miami, FL05-2026
High School Diploma -
Coral Reef Senior High
Miami05-2024
Skills
- Organized
- Attention to detail
- Customer service skills
- Communicative
- Reliable & punctual
- Critical thinking
- Data entry
- Adaptability and flexibility
- Decision-making
Timeline
Customer Service Staff Member
Publix
11.2025 - Current
Cashier
Publix
09.2022 - 11.2025
Associate of Arts - English
Miami Dade College
High School Diploma -
Coral Reef Senior High