Danielle Dominquez

Admissions Advisor | Heavy Equipment Colleges of America

• Guide prospective students through the admissions and enrollment process for heavy equipment training programs.
• Respond to a high volume of inbound inquiries and conduct outbound calls to prospective students and qualified leads.
• Counsel prospective students on program options, admissions requirements, training schedules, tuition, financing, and career opportunities.
• Qualify and follow up with leads to identify student goals, determine program fit, and move prospects through the enrollment process.
• Schedule and coordinate campus tours, appointments, and student consultations.
• Build rapport with prospective students through effective communication, active listening, and personalized follow-up.
• Maintain accurate student and lead information in leadsquare systems while documenting calls, interactions, appointments, and enrollment activity.
• Follow up consistently with prospective students through phone, email, and other communication channels to increase engagement and enrollment.
• Work closely with admissions and campus teams to ensure a smooth transition from initial inquiry through enrollment.
• Meet and work toward individual and team enrollment goals while providing a positive student experience.
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• Responsibilities: Admissions Professional responsible for new student admissions into educational programs commensurate with the needs and career goals of prospective candidates. In this role, the Admissions Professional use the highest ethical and professional standards to assess, interview, and follow up with prospective students.
• Receive in-bound inquiries and conduct outbound phone calls to prospective students.
• Develop and implement a plan for generating referrals and developing leads, including but not limited to, current students, every phone contact, and every interview.
• Assess and interview prospective students to determine their needs and goals.
• Conduct tours of the facilities, highlighting features and benefits related to prospective student interest and program offerings.
• Describe program offerings to prospective students fully and accurately and follow practices that permit prospective students to make informed and considered enrollment decisions.
• Enroll students who meet eligibility requirements
• Meet or exceed weekly, monthly, and quarterly enrollment and “Start” goals established monthly by the Director of Admissions.
• Maintained positive relationships with students, faculty, alumni, and administration.
• Organized open house events that showcased campus offerings, resulting in increased interest from potential applicants.

• Responsibilities: Licensed Insurance Agent to provide affordable auto insurance to the public. I am assigned several office objectives for the month such as, but not limited to; maintain sales goals a month, process customers payments, filing and supervise office when office manager is not available to solve customer challenges quickly and effectively.
• Consult with customers on their insurance needs. Discuss coverage’s and provide sales quotes to prospective policyholders. This includes creating demand for products and coverage levels that the customer may not have previously had – when it is in the prospect’s best interest.
• Identify and execute on cross-selling and up-selling opportunities.
• Maintain required insurance licenses.
• Accuracy and completeness of new business applications
• A demonstrated high level of professionalism
• DMV Services such as but no limited to; Title Transfers and Registration Renewals
• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

• Responsibilities: Office Manager for Local office to sell personal lines insurance product to the public. Managed and directed office employees to Cultivate strategic partnerships with dealers and small businesses.
• Maintained office sales goals.
• Filed policies, made copies of paperwork.
• Assisted with Endorsement and Claims Department when necessary and requested.
• Enthusiastic and Self-motivated
• Strong communication skills verbal and written.
• Excellent organization and interpersonal skills In-depth
• Knowledge of company services, products, marketing techniques/principles and insurance industry trends.
• Maintained high standards of customer service by building relationships with clients.

• Responsibilities: include, but are not limited to, handling a high call volume of calls in a call center, provided Directory Assistance to landline, wireless and Business customers. Handled and Maintained customer complaints when needed. Maintained monthly goals and objectives.