Danielle Emery
Rancho Cucamonga,CA
Summary
Motivated Restaurant Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
26
26
years of professional experience
Work History
Restaurant Server
The Cheesecake Factory
Rancho Cucamonga, CA
08.2014 - 08.2018
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Restaurant Server
Claim Jumper
Rancho Cucamonga, CA
01.2011 - 07.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Restaurant Server
IHOP
San Dimas, CA
07.1996 - 12.2010
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
High School Diploma - General Education
Glendora High School
Glendora, CA06.1995
Skills
- High-Volume Dining
- Special Dietary Requirements
- Menu Memorization and Presentation
- Warm and Friendly
- Team Player
- Safe Work Practices
- FIFO Procedures
- Cleanliness Standards
- Adaptable and Flexible
- Wine and Liquor Service
Timeline
Restaurant Server
The Cheesecake Factory
08.2014 - 08.2018
Restaurant Server
Claim Jumper
01.2011 - 07.2018
Restaurant Server
IHOP
07.1996 - 12.2010
High School Diploma - General Education
Glendora High School
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