Danielle Ervins
Lewisville
Summary
Customer Service Representative bringing exceptional skills in communication, active listening, and analytical problem-solving. Dedicated and organized professional with experience in fields not limited to customer and medical services. Searching for a career opportunity to expand my skills and talents in related fields.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Cigna
01.2024 - 04.2025
- Responded to customer needs through competent customer service and prompt problem solving.
- Assisted customers in identifying issues and explained solutions.
- Navigated multiple computer systems.
- Assisted in onboarding of new claims to familiarize with procedures, policies, and processes.
Customer Service Representative
Encompass Group
07.2021 - 12.2023
- Answer customer’s incoming calls ensuring the availability of exceptional product and build customer relations.
- Data entry of customer general information and additional details at 45 words per minute.
- Used LeapOS to ship products worldwide via UPS or FedEx.
- Problem solve packages, reviewing purchase orders with accuracy.
Education
High School Diploma -
Greenville High School
Greenville, MS05.2009
Skills
- Communication
- Time Management
- Live Chat Support
- Claims
Timeline
Customer Care Representative
Cigna
01.2024 - 04.2025
Customer Service Representative
Encompass Group
07.2021 - 12.2023
High School Diploma -
Greenville High School
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