Danielle Evans
Greenville,Mississippi
Summary
Objective: A professional position in sales or business management where my experience, education, training, and customer relation skills will be fully utilized.
Overview
15
15
years of professional experience
Work History
Sales Associate
Appliance Sales and Service Co.
11.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions by insuring orders are processed and received in a timely manner.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to inquiries from callers seeking information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes..
Assistant Manager
Pasquale's Pizza
10.2018 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Training new team members to properly prepare recipes in the kitchen, and training new team members to how to properly operate the pos system.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Waitress
One South Grill
03.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Training new wait staff that joins our team.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Lowe's
03.2010 - 07.2013
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts - General Education
Mississippi Delta Community College
Moorhead, MS12.2011
High School Diploma -
Riverside High School
Avon05.2009
Skills
Customer Service
Strong multitasking
Cash Handling
Order Taking
Hospitality service expertise
Memory retention
Goal-Oriented
Stocking and Receiving
POS System Operation
Timeline
Waitress
One South Grill
03.2022 - Current
Sales Associate
Appliance Sales and Service Co.
11.2019 - Current
Assistant Manager
Pasquale's Pizza
10.2018 - Current
Customer Service Representative
Lowe's
03.2010 - 07.2013
Associate of Arts - General Education
Mississippi Delta Community College
High School Diploma -
Riverside High School
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