Danielle Fredericksen
Tustin,CA
Summary
Dynamic professional with a proven track record at Marriott International, excelling in customer service and team collaboration. Known for enhancing cleanliness ratings and maintaining a reliable cash handling process. Skilled in POS systems and committed to delivering exceptional guest experiences with integrity and professionalism.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Cashier
South Coast Photographic
08.2024 - 11.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Housekeeping Cleaner
Marriott International, Inc.
02.2023 - 05.2023
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
Server
Oakmont Senior Living
11.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
La Quinta High School
Garden Grove, CA06-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Product restocking
- POS systems
- Staff training
- ID verification
- Inventory management
- Cash handling
- Cash register operation
Timeline
Cashier
South Coast Photographic
08.2024 - 11.2024
Housekeeping Cleaner
Marriott International, Inc.
02.2023 - 05.2023
Server
Oakmont Senior Living
11.2021 - 03.2022
High School Diploma -
La Quinta High School
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