Danielle Glover
Las Vegas,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Sales Lead Manager
One Monarchy
Las Vegas, NV
05.2021 - 09.2023
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Effectively presented information to customers and responded to questions.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Order Desk Clerk
Niko International Trade
Los Angeles, CA
01.2019 - 10.2021
- Utilized office management software to record and track customer information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Customer Service Representative
De'lacreme Beauty Supply
Los Angeles, CA
09.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - Fashion Design And Merchandising
California Design College
Los Angeles, CA05.2007
Skills
- Salesforce Software
- Profit and Revenue-Generating Strategies
- Special Assignments
- Operational Processes
Timeline
Sales Lead Manager
One Monarchy
05.2021 - 09.2023
Order Desk Clerk
Niko International Trade
01.2019 - 10.2021
Customer Service Representative
De'lacreme Beauty Supply
09.2017 - 11.2019
Associate of Arts - Fashion Design And Merchandising
California Design College