Danielle Greco
San Francisco,CA
Summary
Experienced professional in sales and customer service with a proven track record in management roles. Committed to achieving company objectives and implementing efficient and structured approaches. Adept at building strong customer relationships, driving sales growth, and ensuring exceptional service delivery. Demonstrated ability to effectively lead teams and optimize operations for optimal performance.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Cannabis Cultures
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Established team priorities, maintained schedules and monitored performance.
Lead Budtender
Lytt Dispensary
7 2020 - 5 2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Key held and assisted in giving discounts to team members
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Barista
Peets Coffee And Tea, & Santoro Coffee
2 2018 - 6 2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Promoted additional items with beverages, increasing store sales.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Hostest
Miramar Beach Restaurant
9 2017 - 2 2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
Education
Guard Card Certification -
OEIS Security
Certification - Budtending
Oaksterdam University
04.2022
High School Diploma -
Half Moon Bay Highschool
06.2016
Skills
- Customer Relations
- Time Management
- Managing Multiple Priorities
- Training and Development
- Sales Reporting
- Operational Efficiency and Safety
- Recruiting and Interviewing
- Overseeing Employees
- Cash Deposits and Receipts
Timeline
Assistant Manager
Cannabis Cultures
05.2023 - Current
Certification - Budtending
Oaksterdam University
High School Diploma -
Half Moon Bay Highschool
Lead Budtender
Lytt Dispensary
7 2020 - 5 2023
Barista
Peets Coffee And Tea, & Santoro Coffee
2 2018 - 6 2020
Hostest
Miramar Beach Restaurant
9 2017 - 2 2018
Guard Card Certification -
OEIS Security
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