Danielle Gulick
Phoenix,AZ
Summary
Proactive Customer Service Clerk with a strong track record of exceeding performance metrics and enhancing customer satisfaction. Skilled in order verification, payment processing, and complaint handling, with a focus on minimizing errors and delays. Brings extensive experience in customer education and issue resolution to drive overall service quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
United States Postal Service, USPS
08.2015 - Current
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Checked order details against account information to minimize errors and unnecessary delays.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Paraprofessional, Special Education
Delta T Group
08.2013 - 05.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Education
Associate of Science - Nursing
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ05-2028
No Degree - Medical Assisting
Kaplan College
Phoenix, AZ10-2011
High School Diploma -
Greenway High School
3930 W Greenway Rd 05-2011
Skills
- Payment Processing
- Record preparation
- Customer service excellence
- Product Knowledge
- Complaint Handling
Certification
Will be obtaining my Nursing Assistant License December 15, 2024
Timeline
Customer Service Clerk
United States Postal Service, USPS
08.2015 - Current
Paraprofessional, Special Education
Delta T Group
08.2013 - 05.2015
Associate of Science - Nursing
Maricopa Community Colleges, Gateway Community College
No Degree - Medical Assisting
Kaplan College
High School Diploma -
Greenway High School
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