Summary
Overview
Work History
Education
Skills
Work Authorization
Timeline
Generic

Danielle Hanna

Greer,SC

Summary

Stringent ISO Auditor conducts internal ISO audits, provides employee training and support and updates and develops quality procedures. Demonstrated background solving problems and implementing sustainable solutions, communicating with all levels of organization and possessing strong inspections and auditing skills in ISO certified environment. Proficient in writing executive-level reports and technical documentation. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Billing Coordinator & Administrative Assistant

Maersk Logistics
03.2021 - Current
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Maintaining the office calendar.
  • Purchase office supplies and services to ensure the continuous and proper operation of the branch.
  • Working with office equipment vendors and the IT department to purchase and maintain office equipment as needed.
  • Assist the IT department with the receipt and set up of local equipment as needed.
  • Coordinate staff meetings and other branch meetings and functions.
  • Ensuring coverage of reception including ensuring that all visitors are tended to.
  • Assist with local vendors and ensure a good relationship and proper coverage for all services
  • This includes the payment and/or submission of invoices to corporate accounting for payment
  • Maintaining the office calendar
  • Assist the Branch or District Manager with the administrative processes of the branch.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
  • Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
  • Collaborated with customers to resolve disputes.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Client Service Associate

Raymond James and Associates
07.2018 - 02.2021
  • Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
  • Analyzing to be able to research account information.
  • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
  • Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
  • Use mathematics sufficient to process account and transaction information.
  • Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
  • Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
  • Participated in training programs to stay current on industry trends and enhance skills necessary for successful client interactions.
  • Actively participated in team meetings and initiatives focused on continuous improvement across various areas of the business.
  • Increased team efficiency by developing streamlined processes for client communication and account management.
  • Communicated with clients regarding account services, statements, and balances.
  • Coordinated with internal teams to ensure seamless execution of client requests, resulting in improved operational efficiency.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.

Administrative Assistant / DC Clerk

Williams-Sonoma
11.2015 - 04.2018
  • Established and maintained Inventory system for the entire warehouse using AS400.
  • Entered in data such as SKU, SKU descriptions, and prices.
  • Created specialized locations within warehouse to help find the necessary amounts of SKU when necessary to pull
  • Facilitated cross-departmental communication, ensuring timely delivery of products to customers.
  • Developed strong relationships with vendors, negotiating favorable terms for product returns or replacements when necessary.
  • Provided training to new hires on best practices for inventory control and warehouse operations.
  • Completed physical inventory counts each month.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Consolidated the overabundance of raw materials, created an Overstock area
  • Maintained a clean and organized workstation
  • Used Database to run daily reports such as: aging, free space, un-located cases, and activity.
  • Streamlined warehouse operations for increased efficiency through effective coordination with team members.
  • Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Collaborated with purchasing department to maintain optimal stock levels and minimize surplus inventory.
  • Identified opportunities for process improvements in warehouse workflows, contributing to overall operational efficiency gains.
  • Proactively addressed potential stock shortages by monitoring sales trends and adjusting reorder points accordingly.
  • Optimized storage space utilization by reorganizing warehouse layout based on product demand patterns and seasonal fluctuations.
  • Ensured compliance with company policies, industry regulations, and safety standards within the warehouse environment.
  • Implemented cycle counting procedures to maintain consistent inventory counts throughout the year.

Education

Diploma -

Fred T Foard High School
Newton, NC
05.2005

Some College (No Degree) -

Greenville Technical College
Greenville, SC

Management & Strategy Institute

Management & Strategy Institute

Skills

  • 10 Key Data Entry
  • Database
  • Accounts Payable/Receivable
  • Customer Service
  • Microsoft 365 (office)
  • Freight Forwarding Experience
  • Cargowise (3 years)
  • Excellent Written and Verbal communication
  • Organizational skill for record keeping and Compliance
  • Internal/External Audit
  • Employee Training
  • Quality Management Systems
  • Project Management
  • Corrective/Preventative Actions

Work Authorization

Authorized to work in the US for any employer.

Timeline

Billing Coordinator & Administrative Assistant

Maersk Logistics
03.2021 - Current

Client Service Associate

Raymond James and Associates
07.2018 - 02.2021

Administrative Assistant / DC Clerk

Williams-Sonoma
11.2015 - 04.2018

Diploma -

Fred T Foard High School

Some College (No Degree) -

Greenville Technical College

Management & Strategy Institute

Management & Strategy Institute

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Danielle Hanna