Danielle Hansmann
Miami Beach,FL
Summary
Highly motivated to provide exceptional service, build and foster authentic relationships, and be successful in sales objectives. Dependable and loyal employee with a dynamic presence known to enhance customer experience.
Overview
10
10
years of professional experience
Work History
Server
Di' Mauro's
Miami Beach, FL
02.2021 - Current
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers by 20%.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Managing Partner
NUI Advisors, LLC
Miami, FL
02.2020 - 12.2020
- Established business and implemented business procedures and process improvements.
- Cold calling and marketing to acquire new clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Served as primary point-of-contact with clients and potential clients.
- Served as principal stakeholder over organization's complete operations.
Server
Boulud Sud
Miami, Florida
06.2014 - 07.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Developed and fostered relationships with customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server
Mike's Of Venetia
Miami, FL
12.2013 - 06.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resident Assistant
Libby's House
Plymouth , Wisconsin
05.2013 - 12.2013
- Worked with hospice and memory impaired clients.
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
Caregiver
Midwest Home Care
Madison, WI
08.2011 - 03.2013
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients and their families to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
Education
Bachelor of Science - Marketing
Xavier University
Cincinnati, OH06.2009
Skills
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Cool Under Pressure
- Team Player
- Specials Promotion and Upselling
- Customer Service and Rapport
- Warm and Friendly
- Sales Expertise
- Natural Leadership
- Anticipating Guest Needs
- Energetic and Outgoing
- Patron Engagement
Artist
Accomplished artist with exhibitions, proven sales records and a publication in international art book.
Timeline
Server
Di' Mauro's
02.2021 - Current
Managing Partner
NUI Advisors, LLC
02.2020 - 12.2020
Server
Boulud Sud
06.2014 - 07.2019
Server
Mike's Of Venetia
12.2013 - 06.2014
Resident Assistant
Libby's House
05.2013 - 12.2013
Caregiver
Midwest Home Care
08.2011 - 03.2013
Bachelor of Science - Marketing
Xavier University
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