Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Harper

Newport, NY,NY

Summary

Proven Case Specialist at MetLife Disability, adept in case planning and fostering team collaboration, significantly improved client advocacy and training quality. Leveraged policy knowledge and excellent communication to streamline FMLA leave processes, demonstrating a strong commitment to customer service and attention to detail.

Overview

10
10
years of professional experience

Work History

Case Specialist

MetLife Disability
11.2020 - Current
  • Established strong relationships with clients, understanding their needs and advocating on their behalf.
  • Assisted in training new Case Specialists to ensure consistent quality of work across the team.
  • Oversee and administer leave requests and accommodations for FMLA leaves.
  • Process absences that have been reported on FMLA leaves in a timely manner.
  • Contact employees, health care providers or employer's with any questions or concerns regarding the leave.
  • Review and process medication documentations that is requires for approval or denial of the leave.

Medical Assistant

Mosaic Health
03.2018 - 11.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Medical Assistant

CNY Cardiology
06.2014 - 03.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

Associate of Applied Science -

Mohawk Valley Community College
Utica Ny

High School Diploma -

Little Falls High School
Little Falls, Ny
06.2014

Skills

  • Case Planning
  • Ethical Practice
  • Policy Knowledge
  • Regulatory understanding
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Reliability
  • Team Collaboration

Timeline

Case Specialist

MetLife Disability
11.2020 - Current

Medical Assistant

Mosaic Health
03.2018 - 11.2020

Medical Assistant

CNY Cardiology
06.2014 - 03.2018

Associate of Applied Science -

Mohawk Valley Community College

High School Diploma -

Little Falls High School

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Danielle Harper