Diane Sullivan
Harper Woods
Summary
Dedicated Case Specialist with proven strengths in case planning, service coordination, and ethical practice. Committed to enhancing client outcomes through effective communication and individualized treatment plans.
Overview
26
26
years of professional experience
Work History
Case Specialist
Salvation Army ARC
Detroit
10.2014 - Current
- Coordinated case management services for clients, ensuring effective support and resource allocation.
- Developed individualized treatment plans in collaboration with multidisciplinary teams to address client needs.
- Facilitated communication between clients and external agencies, enhancing service delivery and client outcomes.
- Monitored program compliance with established policies and regulations, ensuring quality of care standards were met.
- Trained and mentored new staff on case management procedures, fostering a collaborative team environment.
- Implemented process improvements to streamline case documentation, increasing efficiency and accuracy of records.
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
- Established strong relationships with clients, understanding their needs and advocating on their behalf.
- Led workshops on best practices in case management, promoting continuous professional development among staff members.
- Assisted in training new Case Specialists to ensure consistent quality of work across the team.
Administrative Assistant
Education Data Systems Inc.
Detroit MI
10.1999 - 03.2012
- Coordinated scheduling and logistics for meetings, enhancing operational efficiency across departments.
- Managed correspondence and communication flow, ensuring timely responses to internal and external stakeholders.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Prepared reports and presentations, supporting decision-making with clear data visualization.
- Streamlined office procedures, reducing redundancy and increasing overall productivity by implementing best practices.
- Mentored junior administrative staff, fostering skill development and enhancing team performance.
- Led initiatives to automate routine tasks, significantly improving workflow efficiency within the office environment.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Regularly consulted with government and organization officials such as Department of Human Services, Detroit Workforce Development Department and other city officials through conference calls, emails, and meetings in order to expedite actions taken on client cases or provide information on programmatic progress.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Southeastern High School
Detroit MI06-2001
Skills
- Case planning
- Ethical practice
- Progress monitoring
- Boundary setting
- Legal compliance
- Service coordination
- Diversity awareness
- Financial planning
- Referral management
- Problem-solving
Timeline
Case Specialist
Salvation Army ARC
10.2014 - Current
Administrative Assistant
Education Data Systems Inc.
10.1999 - 03.2012
High School Diploma -
Southeastern High School